Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
How can I set my alarm to arming away when I lock the door from just the PAD? We've had Vivint previously and we had that option and with the Telus system it arms away even with locking the door from inside.
Hello, I have contacted the Security 5-6 times regarding the ability to get emailed notifications for my bill. My Mobility bill comes through, but not my Security bill. The emails are the same for both accounts. Each time I call I am assured that it ...
When Telus employees can't answer my questions regarding my alarm service and I ask for a tech to come to our house they refuse and just say they are transferring me to Customer Service. Well Telus Customer Service means you wait on the phone for hou...
Is the doorbell camera wireless? Specifically, does it run on a battery or must it be hardwired to the house. My house currently does not have a doorbell, so if it must be hardwired, does Telus do the install or do I have to hire an electrician?
I have been on the phone to customer service at 888.811.2500 for well over an hour trying to help my aging parents deal with this billing issue. Telus bought their security company. A sensor stopped working, so Telus insisted on replacing all of thei...
Hi. There is a Telus utility box on our boulevard that is constantly been getting more graffiti added to it. It is starting to look quite ugly. What is the process for getting Telus to repaint the box?
Hi,I just had Telus security installed a week ago and I realized my door sensor fell off my door and I don't know where it is...is there a way I can find it? What should I do in this case? Thanks,Eunice
Newly installed system, with doorbell camera, and it takes 5 to 10 seconds when someone is at the door for the screen to show the live image of the door camera. Is that normal? WiFi speed test on panel shows 400mbps. The lag is so great the device is...
I just migrated to the Telus SmartHome system from the old ADT system. The new Telus SmartHome app was working for a few days and now it won't load and I got a blank page just say "Error loading page". The app is already the latest up to date version...
Hello, did you have someone in the Hamilton Locke street area (specifically townhouses around 100 Beddoe Dr) on July 18 around 6 PM? Rep had an ID badge but no cards available.
