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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 445 Views
  • 0 replies
  • 1 kudos

Promo call??

I recieved a promo call from telus this morning and was wanting to switch over so I went through the process. I was concerned about giving my information to the salesman so he hung up and called me from the telus help line which I appreciated, but no...

Resolved! Dodgy Door to Door Salesmen

Are there TELUS Salesmen going around the Fairview and Confederation area in Mississauga, Ontario?There are two dodgy men who have come twice within one hour, even though we said no the first time. They cover the camera as well which is even more uns...

KarishmaK by • Just Moved In
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  • 1 replies
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Call control and security system

I have call control, had TELUS add 2 smoke detectors. Guess while adding wasn't in test mode and the monitoring peeps called both my numbers. However fire dept showed up. I checked the call log and see the number called me failed to press their numbe...

Smart Home App Issues on iPad

With Telus Smart Home App on iPad, I find that if I minimize it and bring it back up, it is missing the side menu bar, the top purple bar, and a blank Activity area is open on the right side of the screen. I have to close and then open the App to bri...

Ontario1 by • Organizer
  • 486 Views
  • 0 replies
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Resolved! Telus Security and Pets

I have a Telus Security setup that includes indoor motion sensors.We're looking into adding a dog to our family, is there anything I need to do to make sure the motion sensors don't trip when my dog's home alone?

Does a security plan have a cap on how much equipment it can use?

I'm moving into a home that has previously had a Telus security system. The prior resident has left their security camera (and a few other bits) behind. If I got a plan through Telus, would I be able to simply add that preexisting equipment? Or would...

RyanB by • Just Moved In
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  • 1 replies
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Resolved! No Longer Able to Log Into Alarm.com Website

I received information explaining how to transition myTelus from myADT (as part of Telus updates to SmartHome Security). Today I set up myTelus with my new account information (and a new password). I can still use the Alarm.com apps on iPhone and iPa...

Ontario1 by • Organizer
  • 7964 Views
  • 7 replies
  • 1 kudos

Resolved! my Telus Overview Not Able to Load My Information

Newly migrated from myADT to myTelus (as part of Telus transitioning previous ADT customers to their system). Home Security is the only product I have with Telus. Set up my Telus on Telus.com website. Established myTelus App on iPhone and iPad. myTel...

Ontario1 by • Organizer
  • 1984 Views
  • 3 replies
  • 0 kudos

Onboard storage for camera

When I use onboard storage on my cameras do you my still use the clips when recording and does it use the sd card and save clips

Resolved! Door sales and do-not-knock list?

Door to door sales: Does Telus really have a "do-not-knock" list and how do you sign up?

Gyro by • Organizer
  • 1430 Views
  • 1 replies
  • 0 kudos
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