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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 388 Views
  • 0 replies
  • 1 kudos

Cannot Connect Cameras After Internet Upgrade

We just got an upgraded internet via Cogeco. Reconnecting our cameras to the new router isn't working- I've factory reset the doorbell camera and it keeps failing to verify the connection.

JHopp45 by • Just Moved In
  • 943 Views
  • 1 replies
  • 0 kudos

Resolved! Fibre to the Home transition

Bell is my landline provider and has just changed the copper analogue line to Fibre to the home connection. The Modem is linked to my Demarcation terminal so the copper service line within the household still support the telephones. HOWEVER my ADT Fo...

Roger0930 by • Just Moved In
  • 1065 Views
  • 1 replies
  • 0 kudos

Resolved! New Alarm System Not Functional

Last Friday Teleus installed a new alarm system. The installation seemed fine and everything was working well. We went out to dinner and when we returned the alarm panel was black. We had not received any calls about the panel not responding and afte...

Resolved! Telus ADT Door to door - scam?

Yesterday a guy in a yellow Telus vest with a Telus ID came to the door selling ADT home security. He asked a bunch of questions about our current home security. I’m in Ontario and am just looking for confirmation if this was legit or not.

vivint equipment

question about existing equipment from vivint , my contract is finished with vivint ,so my equipment is paid off. If I will use telus secuirity monthly payment will be reduced ( becose I don't need pay for equipment? )

kaczka by • Just Moved In
  • 718 Views
  • 1 replies
  • 0 kudos

Extended wifi for security

Can I run the security devices off my own wifi network or does it have to be run off the extended network that Telus installed? I am trying to simplify my devices and networks and would prefer to extend my own if needed for the doorbell or whatever.

Mattik23 by • Just Moved In
  • 637 Views
  • 1 replies
  • 0 kudos

SmartHome Security Scam

At the moment of writing this I have to admit to being pretty upset. A few months ago, after a very crazy and distressing emergency move, when I was getting my Internet set up, a Telus Sales Agent happened to be doing door to door sales. He was able ...

TPetit by • Just Moved In
  • 3315 Views
  • 3 replies
  • 2 kudos

Someone named Robert added my email to his telus account.

Hi!I am from Sweden and never heard of telus before in my life. Just got an email requesting to validate that somone named Robert had put in my email to his account. In the email it said if this is not you contact support and when i try to contact su...

gebaeon by • Just Moved In
  • 1772 Views
  • 6 replies
  • 0 kudos
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