Security
Forum discussion about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by Moderator
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Telus sharing personal location data with PHAC

I'm personally concerned that Telus shared personal location data with the Public Health Agency of Canada. Although Telus states the data was anonymized, depending how much and how detailed the data was, it wouldn't be difficult for PHAC to identify ...

Rhoro by Just Moved In
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Door to door sales

There are so many cars parked at my neighbour's house right now. They’re carrying Telus signs occasionally and have ID’s on them. Do your door to door sales men travel for sales? They tried knocking on my door but I ignored it.

Thermostat

Hi we recently got Telus install a scurvy system with a thermostat. We were able to change the temperature on the partition but on the thermostat it stills says the temp in Celsius even tho the partition has it in Fahrenheit. On both our phone apps i...

No one comes for smarthome security re-install

I had booked appointment for re-install the smarthome service at my house for 2 times, but no one came and no one call me to let me know if he can come or not. It took around an hour to call them each time to book an appointment or re-schedule.

'Opt-out' tool broken?

Hello! I am trying to opt-out of the invasive data-analytics program that I did not sign up for.https://nationalpost.com/news/canada/canadas-public-health-agency-admits-it-tracked-33-million-mobile-devices-during-lockdown I entered my number and the ...

Resolved! Door Bell Camera Constantly Stops Working

I recently had a Telus door bell camera installed and service initiated. Since installation, it rarely works for longer than a day at a time. I constantly get e-mails about how connectivity has been lost and when I use the app it is almost never able...

jhazzard by Just Moved In
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Wait times for service

Why does it take being on hold with TELUS for 75 minutes to answer and simple tech support question? I am think of leaving this company. ADT was so much better before TELUS purchased them and cut costs to the bone.

Door to Door Sales

I had a guy representing "Telus" come to my door at 7:00 PM this evening, even though I have a "No Solicitors" sign in plain sight. When did Telus start doing door-to-door sales? If this is not your normal protocol, I need to know immediately. I will...

2Dognight by Just Moved In
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Telus Scam ?

Received a call yesterday supposedly from Telus Promotions. Gave some personal information to accept the Mobility offer.Today I received an email from telussales@teluspromotion.org to confirm the order. The Department no. is +1 647-474-3543.The email...

kpjoshiin by Just Moved In
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TELUS Online Security - Legit Promotion?

Recently I received an email telling me to set up TELUS Online Security, which I believe was added without my authorization. I submitted a support request to @ TELUSsupport but did not hear back, so I requested a callback through TELUS Assist. I rece...