Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...
A Telus agent by the name of Clay (whose number is conveniently not working anymore) came to our house and two phone plans + home security in the range of $110. Of course we said yes to this offer. Recently we got a call from a COLLECTION AGENCY tell...
When I try to lock or unlock my smart home lock, it spins quite a few times until it engages. It lock fine when you lock it with the door open.
Been paying for monitored security for 3.5 years. An alarm went off today and Telus called to let me know but told me they wouldn’t go check on it but could call the police. I can also check my app and call the police. This service is a scam / mislea...
I recently received a call from someone claiming to be a representative from Telus technical support, informing me that there was a supposed security issue linked to my account or device. The caller sounded convincing and insisted that immediate acti...
Had a call from Telus Promotions offering a 40% discount on my services. They asked me what the amount of my last bill was to verify. I told them that they should have my information, but they replied "we are separate from billing, so we do not have ...
I signed up for a doorbell camera when I renewed the Telus internet contract in November.Since I was busy, I just replaced the camera yesterday. Now, the Home Security App isn't accepting my Wi-Fi password, which is Telus, too.I talked to 4 agents fo...
Earlier today, I received a suspicious phone call from individuals claiming to represent Telus, a well-known Canadian telecommunications company. The callers identified themselves as Telus customer support agents and informed me that my internet conn...
I contacted security because of the 3G shutdown, they proposed a deal to replace and upgrade the equipment. I accepted the proposal and the installer came in on time this morning April 21st.We discussed the work order. We have hidden wired sensors co...
Hello team need help from this Telus number +1 (431) 721‑3719 I got a spam call and got money deducted from my account but when I searched this number from true caller it says Telus integrated telecommunications but can anyone confirm is this belon...
