Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to configure saved video resolution since migration from Alarm.com website to Telus website.

Darren_P
Connector

November

I can access all the pages in the website configuration except for saved video. 

This is the page I am trying to access: 

https://smarthome-security.telus.com/web/Video/SettingsSavedVideo_V2.aspx

 

I get the following error:

Oops... Something went wrong. 

Don't worry your system is fine; its just an internet thing.

 

I have a trouble ticket open with Telus. 

I assume that others have the same problem. 

0 Kudos
1 REPLY 1

MelH
Moderator
Moderator

December

Hey there, sorry for the late reply.  Are you still experiencing the issue? If so please send me a private message here so that I can take a look at this.  Thanks! 

0 Kudos
Accept as Solution
Copyright © 2021 Khoros, LLC
To help us improve this website, we'd love to hear your feedback.
SupportSupport
Find a store Find a store
Contact usContact us
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us AccessibilityCareersMediaPoliciesTELUS Service Status
SupportContact Us NeighbourhoodFind a store User TermsService Terms Order Status
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS ProcurementTELUS WebmailTELUS Wise
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
TELUS Logo©2021 TELUS