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Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
I too am looking to have our green Telus utility box in our condo complex wrapped with a decorative covering. We recently got our electrical power box wrapped and it really brightens up the area, so now we want to wrap the Telus box.It is a fairly ne...
How can I cancel my home security. I’ve had TELUS home security for a few years now so there shouldn’t be a big cancellation fee. Each time I call I’m put over to loyalty program then wait on hold for hours and hours. I waited nearly 3 hours once onl...
On April 29, 2025 @ 2:10 pm, coming off from United Blvd off ramp down onto Lougheed Hwy. merge, the Telus driver with plate PM 6269, merged into the slow lane from the fast lane without signal, I am also merging in because my lane ends. That is dang...
My cameras for the last month have had a poor connection, always cut out and are not working properly. It’s is becoming a nuisance paying for equipment that isn’t working. I have worked with a tech and have not received any info on how to fix? Is the...
Last night our home security system disarmed on its own. Just before 1am. We heard the panel noice. Checked doors, checked security cameras around the property, no one had been around. Has anyone else had this happen? Apparently it is not the first t...
I am coming to the end of my rope with Telus! Last month I was billed $1.42 for late payment on an account that is supposed to be automatically paid from my bank account! I paid it. Now I am again being billed $1.42 for late payment !!!I have had NOT...
ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device several times (got the white light) and was able to con...
Our camera malfunctioned and they are saying it will cost me 200 dollars for someone to come and fix it. If I had of known this, I wouldn't of signed the contract. Whenever their equipment has an issue, it will cost you. This should be included with ...
Hi. I cancelled my Home Security services and tried to return the equipment (camera and central panel). I didn't realize I got two different Purolator waybills and that I was supposed to send 2 different packages. I sent all the equipment in the same...
A Telus representative called me a year ago, to sell me home security. After I found out at the end of the call we had to use a mobile app, I told the representative I did not want the service. No home security was installed in my house, there was ze...
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