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Just cancelled home security
I was a happy TMC customer and purchased my own equipment. Telus took over and I’m not happy with the service. I’ve had my alarm trigger accidentally twice and Telus never bothered to call to check on it either time. So why am I paying them? TMC would call with 20 seconds. They haven’t incorporated my account in to their home security app even though the account is linked. I’m sure they’ll quietly increase fees and continue to not actually provide service. Thankfully the cancellation process was easy and I got a confirmation email that my service will be cancelled at the end of my billing period. All this is making me reconsider my mobility service as well. I don’t have usable service at home and rely on wifi calling.
Noise problem at Telus building - 826 Yates St
For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hours a day. You can hear it from down at street level. I've contacted Telus 3 times about it (various different people/departments) but they don't seem to have any way of contacting the building as apparently the building is temporarily closed(?). The phone number for the building has also been disconnected. The building is locked to the public. So it appears that no one is aware of this noisy equipment issue as I'm assuming they're all working from home during the building closure. I've been advised by Telus customer service to contact the property manager for the building, but they don't know who that is and there's no contact info for a property manager on the door of the building.
Need someone to help cancel my home security account
The home security contract connected to my house ended its five year contract at the end of August. It is in my husband‘s name who set up the account but payments have been taken from my bank account. We separated a few years ago and he is now no longer in Canada. I allowed the contract to continue to the end of its five years but now after several phone calls to customer service and at one stage even been told to go into my local Telus store with a copy of the contract and they will be happy to cancel it for me turned out to be a waste of my time and energy. I’m extremely frustrated, mentally exhausted and desperately want somebody to just listen to my predicament and help. I am still being billed each month even though at the time when the representative knocked on our door, came into into our house and sold the security system from ADT he advised that unless we chose to renew we would just have to return the equipment. I cannot even get that far and one customer service suggested that they probably would not want it back because it’s an old ADT system and tried to sell me a new contract. what else can I do?Graffiti on Telus Utility Box
TELUS_Support can you arrange to remove the graffiti from this box on Kings Road in Victoria? It's been like this for months now. The box number is 1321 A, and it's located beside the residence on 2672 Scott Street (corner of Kings & Scott). I'd love it if you could remove the box entirely, since it's been a magnet for graffiti ever since it was installed. But I'll be happy enough if it's cleaned up.Graffiti
Can you please remove the graffiti on this box in Champlain Heights area. It is on Matheson and Limewood. Been there 10 years. Box number 3051 why doesn’t Telus wrap their boxes like Burnaby???? All The telus boxes in the whole neighbourhood have been covered in graffiti for years. We are trying to clean up our neighbourhood. PleaseTelus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. So I try the forgot password function and enter email that is associated with MyTelus account and the email never comes including spam folder. “Send me a login link” works in that I do see the email come through but it ends up for logging into MyTelus account. I do see my security account under MyTelus front page along with my other Telus services so it does appear to be already linked. I am wondering is Telus SmartHome login supposed to be the same as MyTelus log in or is it completely seperate?I try to log in to MyTelus and manage SmartHome Security, but it asks me to log in using SmartHome Security credentials. I try using MyTelus login, but it doesn’t work. I then try the “forgot password” function and enter the email associated with my MyTelus account. The email never comes, even in the spam folder. The “send me a login link” option works, but the email ends up logging me into my MyTelus account. I see my security account listed under MyTelus on the front page, along with my other Telus services, so it appears to be already linked. I’m wondering if Telus SmartHome login is supposed to be the same as MyTelus login or if it’s completely separate?
Cancel my security service
I need to cancel my security service today . My account is [Mod Edit: Removed personal info] The motion sensors in the boathouse that you installed are not as you described. I was told by the installer that they sense heat not motion and then was later told by Telus security that you do not have these types of sensors. 1 of the caneras has stopped working and it is impossible to reach a human being at Telus so there is now way to fix this. Cancel the security. I spent an entire day on hold and or being transferred from 1 department to another and sometimes back to the department that transferred me. How is itb that anyone deals with Telus. By far worst customer expeience of my life. There will be books written about business using Telus as an example of what not to do. Thanks for your swift attention to thisRepresentatives refuse to let me cancel my services
I would like to cancel my internet, TV, and smarthome services. I’ve been calling for hours and transferred between over a dozen agents, no one has been willing to help me. They keep transferring me to dead lines and hanging up on me. This is extremely unacceptable, can someone please help me.
