It seems I can get through to a human if I have a sales enquiry, but impossible to speak to anyone (human) to ask about getting spares for a security system component.
The online "assistant" is a waste of screen space and time, simply provides links to web pages that go nowhere, or just provide 'articles' or 'FAQs'. Support links just loop back to wherever I started.
I need a 'tilt sensor' for a garage door remote. The actual opener is active and says its linked but it doesn't. Then I noticed the tilt sensor was no longer present on garage door.
Naturally, I scanned the 'articles' and FAQs but obviously, no one in the history of Telus security systems has ever needed to know about such a thing. I must be the first person to need such info.
Again, I would have thought clicking 'support' would actually lead me somewhere that could provide support, not just a single phone number where one has to guess the magic phrase to get to someone where I could order a new part, or even a web page where I could find the secret to accessing someone (other than in Sales, who do, actually, answer the phone - what a concept for a communications company?
So I'm here wondering if anyone on the Forums knows how I could get to speak to someone who could, maybe, send a small part?
