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Mysterious Charge on PikTV (On Demand)

Just saw a $25 charge on my bill. According to the account page and the help desk girl, someone watched a movie called Ambulance on May 26th. They reverted the charge but still:-The cost of renting that movie was $25. I've never used the On Demand se...

JoseQ by • Just Moved In
  • 1711 Views
  • 1 replies
  • 0 kudos

Pik TV on Sony Smart TV

I can sign in to PIK TV on my PC, but cannot sign-in using the same credentials (ie my username and password on mytelus account) on my Sony Bravia Smart TV. I have unistalled and reinstalled the app, rebooted the TV, rebooted the modem all to no avai...

Troper by • Just Moved In
  • 912 Views
  • 1 replies
  • 0 kudos

What does Your Basics + Pik5 mean?

I am subscribed to "Your Basics + Pik5"! What does this mean? I can't watch nay channels unless I pay for them....

hkiingi by • Just Moved In
  • 924 Views
  • 1 replies
  • 0 kudos

Pik TV

Hi, I am curious to know why FOX ABC, NBC are not available on pik TV, yet they are available on optik TV, I don't see the difference, without these channels it hardly makes it worth the sign up, I'm thinking of canceling and going with tech-savvy as...

JOESHMOW by • Just Moved In
  • 1246 Views
  • 2 replies
  • 0 kudos

Streaming of TV Shows Freezing Permanently

I used my BeeLink BT3 Pro mini computer for streaming of TV shows in the Internet browsers using Pik TV app. Before TELUS upgraded this app I had no issues with streaming, but now with the new Pik TV app it is freezing every 3 sec. The Technical Supp...

mikdin by • Just Moved In
  • 1180 Views
  • 1 replies
  • 0 kudos

Playback error on Microsoft Edge browser

Was working yesterday, today I’m advised of a needing to use new site address and now it doesn’t work. Message in the developer tools “uncaught (in promise) DOMException: The play( ) request was interrupted by a call to pause ( ).”

momofkats by • Friendly Neighbour
  • 4186 Views
  • 9 replies
  • 0 kudos

Telus - Why would you deploy Pik "upgrade"?

This hot mess is clearly barely functional. I have to reboot my device and/or logout/login again on a daily basis. There's no way you even bothered to test this before rolling it out. Why not rollback until you get this sorted out? It's been weeks an...

Spyhop by • Just Moved In
  • 1741 Views
  • 4 replies
  • 0 kudos

PIK TV app is unresponsive

PIK TV guide on AppleTV is mostly unresponsive and when it works it generates an error message. Are there any plans to fix the app?

Android Pik TV app doesn't work after update - Error 6006

App was working until it forced me to update a few weeks ago. Now I get error 6006 every time I try to play something. Tech support did not have any information on this error. I have an older but top end Android tablet (Samsung SM-T700) with Android ...

Jfattog by • Just Moved In
  • 956 Views
  • 0 replies
  • 0 kudos
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