August
Solved! Go to Solution.
August
Hi @BartF @NotGood @jwyse @musicfreakcat1 @Sanrdj
The issue should now be resolved - you may need to:
1. update the app
2. clear your cache and data in Android TV settings --> Apps --> TELUS TV+, or
3. uninstall and reinstall (you will need to log back in).
August
I have the exact same issue! Frustrating! Telus please fix!
August
August
August
It works on my phone though.
August
August
Well I guess I'll enjoy my show on my phone. Not ideal but at least it's something!
August
Yep here too. I just posted on another page about same issue. Honestly feel better knowing it’s not just me!!!
August
Yeah, no point in messing around trying to fix it. It's obviously a problem on their end!
August
Having the same issue. Tried every fix that telus suggested through their automated support. Tried to talk to someone through telus, but the wait was over an hour and I gave up. Hoping there will be an update for the app soon to fix this problem.
August
August
Hi @BartF @NotGood @jwyse @musicfreakcat1 @Sanrdj
Thanks for bringing this to our attention. The Android TV development team is aware and working on a resolution. I will reply here when there's an update. Thanks for your patience.
August
Hi @BartF @NotGood @jwyse @musicfreakcat1 @Sanrdj
The issue should now be resolved - you may need to:
1. update the app
2. clear your cache and data in Android TV settings --> Apps --> TELUS TV+, or
3. uninstall and reinstall (you will need to log back in).
August
Thank you! Mine worked without doing anything to the app. It flashed the Telus logo at first for a few seconds like it was doing earlier when it was malfunctioning and then it was fine.
August
August
We use Pik TV with the Telus TV+ app on our android Sony TV. Today the app will not open. On clicking on the app, the TV screen will flash the Telus TV+ logo then flash a black screen over and over again. I have tried clearing the app cache, uninstaling and re installing. Updated the firmware on the TV, made sure all permissions were granted for the app. But it will not open. Looking for a fix.
August
Hi @jwyse
There's another thread here: https://forum.telus.com/t5/Pik-TV/Telus-TV-app-on-Chromecast-TV-not-starting/td-p/138887
The Android TV development team is aware and working on a resolution. I will reply here when there's an update. Thanks for your patience.
August
The Telus TV+ App will not start on Chromecast as of today. I have two devices and on attempting to launch the app, it will flash the Telus TV logo on screen and then restart over and over.
August
Having the same problem. Not impressed with Telus seeing how hard it is to connect with an actual PERSON about fixing this issue.
August
Hi @madatron
There's another thread here: https://forum.telus.com/t5/Pik-TV/Telus-TV-app-on-Chromecast-TV-not-starting/td-p/138887
The Android TV development team is aware and working on a resolution. I will reply here when there's an update. Thanks for your patience.
August
Had the Telus tv + app working fine with chromecast but today when I tried to start it up I just get the start up purple flash page and it continues to flash. Never starts. I have tried deleting and readding the app , updating chromecast and clearing cache on all apps. Nothing has worked. Help!!!