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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1760 Posts

Latest topics in Optik TV

Resolved! Setting the guide to your favorites only TelusTV-21T

I spent two hours with tech support and my options button only has All Channelsthen I found this forum and the below pinned on how it is supposed to workThen I spent another hour and half in a chat with tech support. A new box was sent out with the s...

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Rocky3 by Rockstar
  • 7599 Views
  • 25 replies
  • 0 kudos

My Favourite channels

why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels

GAM by Helpful Neighbour
  • 808 Views
  • 16 replies
  • 0 kudos

digital box issues

I have lived with the new box for 2 months and am ready to throw it out the window.-- Menu, why does it ALWAYS default to subscribed channels when turning the TV on. There is no save the option button. Really-- when I turn on the tv I expect it to tu...

Heli by Neighbour
  • 80 Views
  • 1 replies
  • 0 kudos

Channel management

I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv box...

Robo by Friendly Neighbour
  • 5776 Views
  • 18 replies
  • 3 kudos

I was scammed by Telus Customer Rep

Hi Team/Forum, A customer Rep named Davita contacted me. She was selling me Online security and TV plan. Now I said I do not use any, so I am not interested. Having said that, She still went ahead and activated the plan. Now My bill came for 200+ dol...

ankitam by Neighbour
  • 122 Views
  • 1 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 39783 Views
  • 164 replies
  • 5 kudos

Extending 90 day recording limit

So last year on this forum TELUS said that an increases of the 90 day recording retention would happen next year; that is in 2024. Well 9 months in and still sitting at a pitiful 90 days, so when is it being increased?

MrSL by Leader
  • 208 Views
  • 2 replies
  • 0 kudos

Telus Netflix issue

Trying to watch Netflix through our Optik TV and although we are logged in to our Netflix account, the profile screen does not allow us to choose a profile. The remote is working just fine on all other channels but will not let us navigate or accept ...

Tim64 by Neighbour
  • 414 Views
  • 5 replies
  • 0 kudos

New Optik box is AWFUL

This new box is awful and TELUS will do nothing about it for me. I even asked to revert to the old box.Issues I am having:1. Every time I turn the box on, I need to select my favourites as the channel selection. Every time.2. Recorded shows keep disa...

Friendliest neighbours
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