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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1814 Posts

Latest topics in Optik TV

NHL Centre Ice Availability

When can I subscribe to NHL centre ice? I’m just wondering what is the date it becomes available. Is it during the pre-season or when the regular season starts.

Watching recordings on iPhone

I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them? I've got the latest v...

DRoberts by Just Moved In
  • 30 Views
  • 0 replies
  • 0 kudos

TelusTV+ sign in doesn't work but MyTelus account does.

Hi,List of things I've done:Reinstalled the app for Android on my s21 ultra, and tried Chrome and Edge for browsers.My username/password is the same on both and I'm not mistyping.Browser Error:Error: You are not currently logged in please try to logi...

rmccrank by Just Moved In
  • 52 Views
  • 1 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 1284 Views
  • 16 replies
  • 0 kudos

Closed Captioning not working when playing back recordings

When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?

piqpst by Neighbour
  • 3019 Views
  • 30 replies
  • 0 kudos

Hayu Down for Maintenance

About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

Spice by Friendly Neighbour
  • 651 Views
  • 22 replies
  • 1 kudos

Different channels in one bedroom

Hello, We have 4 Optik TV boxes in our home and for some reason one bedroom gets a bunch of channels that the other rooms don’t get. In the living room where the main TV is we checked “all channels” to see if that would make a difference but it didn’...

Sportsnet 4k feed now has a stutter

I complained a few months ago on android devices tsn 4k had this weird microstutter. That seems fixed, but now frustratingly it is showing up on sportsnet 4k while I have not noticed it on tsn anymore. Its like a weird frame rate issue on the new opt...

Montell by Coach
  • 216 Views
  • 5 replies
  • 0 kudos