OptikTV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
1759 PostsI have lived with the new box for 2 months and am ready to throw it out the window.-- Menu, why does it ALWAYS default to subscribed channels when turning the TV on. There is no save the option button. Really-- when I turn on the tv I expect it to tu...
I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv box...
Hi Team/Forum, A customer Rep named Davita contacted me. She was selling me Online security and TV plan. Now I said I do not use any, so I am not interested. Having said that, She still went ahead and activated the plan. Now My bill came for 200+ dol...
Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
So last year on this forum TELUS said that an increases of the 90 day recording retention would happen next year; that is in 2024. Well 9 months in and still sitting at a pitiful 90 days, so when is it being increased?
Trying to watch Netflix through our Optik TV and although we are logged in to our Netflix account, the profile screen does not allow us to choose a profile. The remote is working just fine on all other channels but will not let us navigate or accept ...
I spent two hours with tech support and my options button only has All Channelsthen I found this forum and the below pinned on how it is supposed to workThen I spent another hour and half in a chat with tech support. A new box was sent out with the s...
This new box is awful and TELUS will do nothing about it for me. I even asked to revert to the old box.Issues I am having:1. Every time I turn the box on, I need to select my favourites as the channel selection. Every time.2. Recorded shows keep disa...
I'm brand new to Telus. Have been a Shaw customer for over 25 years. What I don't understand is the timeshift channels. Why is the tonight show on at 11:30 pm? On Shaw I could watch are 8:30. I know it is a timeshift channel. Do I have to pay extra t...
Hello, I raised this issue over a year ago but the sound sync issue on Apple TV seems to be getting worse. It started with just American channels but now is affecting time shift channels as well as some others including Food Network. Is there any ETA...
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