Optik TV
Share your expertise or seek help to enhance everyone's Optik TV experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1815 Posts

Latest topics in Optik TV

ERR_AGL_ACN_3545

Hello, i was connected on my application this morning, but i had to disconnect. I cant connect again. I changed my password, but i always have that message: ERR_AGL_ACN_3545I know my password is good, because i can connect on other Telus applications...

Hayu Down for Maintenance

About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

Spice by Friendly Neighbour
  • 1046 Views
  • 23 replies
  • 1 kudos

Prime Time Theme Pack

I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I re...

NHL Centre Ice Availability

When can I subscribe to NHL centre ice? I’m just wondering what is the date it becomes available. Is it during the pre-season or when the regular season starts.

Watching recordings on iPhone

I just got the new 4K Optik box and supposedly I should be able to watch recordings on my iPhone using the TV+ app. The app shows the recordings but says they are only playable on an Optik TV Digital Box. How can you watch them? I've got the latest v...

TelusTV+ sign in doesn't work but MyTelus account does.

Hi,List of things I've done:Reinstalled the app for Android on my s21 ultra, and tried Chrome and Edge for browsers.My username/password is the same on both and I'm not mistyping.Browser Error:Error: You are not currently logged in please try to logi...

rmccrank by Neighbour
  • 122 Views
  • 1 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 1455 Views
  • 16 replies
  • 0 kudos

Closed Captioning not working when playing back recordings

When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?

piqpst by Neighbour
  • 3190 Views
  • 30 replies
  • 0 kudos