OptikTV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
1758 PostsLatest topics in Optik TV
TELUS TV Feature Updates - Ongoing
Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Extending 90 day recording limit
So last year on this forum TELUS said that an increases of the 90 day recording retention would happen next year; that is in 2024. Well 9 months in and still sitting at a pitiful 90 days, so when is it being increased?
Telus Netflix issue
Trying to watch Netflix through our Optik TV and although we are logged in to our Netflix account, the profile screen does not allow us to choose a profile. The remote is working just fine on all other channels but will not let us navigate or accept ...
Resolved! Setting the guide to your favorites only TelusTV-21T
I spent two hours with tech support and my options button only has All Channelsthen I found this forum and the below pinned on how it is supposed to workThen I spent another hour and half in a chat with tech support. A new box was sent out with the s...
New Optik box is AWFUL
This new box is awful and TELUS will do nothing about it for me. I even asked to revert to the old box.Issues I am having:1. Every time I turn the box on, I need to select my favourites as the channel selection. Every time.2. Recorded shows keep disa...
Timeshift channels
I'm brand new to Telus. Have been a Shaw customer for over 25 years. What I don't understand is the timeshift channels. Why is the tonight show on at 11:30 pm? On Shaw I could watch are 8:30. I know it is a timeshift channel. Do I have to pay extra t...
I was scammed by Telus Customer Rep
Hi Team/Forum, A customer Rep named Davita contacted me. She was selling me Online security and TV plan. Now I said I do not use any, so I am not interested. Having said that, She still went ahead and activated the plan. Now My bill came for 200+ dol...
Apple TV Audio Sync
Hello, I raised this issue over a year ago but the sound sync issue on Apple TV seems to be getting worse. It started with just American channels but now is affecting time shift channels as well as some others including Food Network. Is there any ETA...
How to see Free previews?
I know there are free previews offered, but these channels and locked on my guide and only give me an option to subscribe. How do I access the free preview channels? Ie HGTV and Adult swim are available until end of September.
Resolved! Google Telus TV box
We have the next box. I can't for the life of me figure out why the Closed Captions are not able to be adjusted.By default the text is default which is too large for us and the backround is black, we prefer clear. I've done the proper adjustments in ...
