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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1809 Posts

Latest topics in Optik TV

Hayu Down for Maintenance

About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

Spice by Friendly Neighbour
  • 339 Views
  • 17 replies
  • 1 kudos

Bravo channel

Will Telus be providing the new Canadian Bravo channel in OLN's spot? The only I for I find says I have to watch Bravo programming on Hayu.

Slk06 by Neighbour
  • 1178 Views
  • 7 replies
  • 2 kudos

I was scammed by Telus Customer Rep

Hi Team/Forum, A customer Rep named Davita contacted me. She was selling me Online security and TV plan. Now I said I do not use any, so I am not interested. Having said that, She still went ahead and activated the plan. Now My bill came for 200+ dol...

ankitam by Neighbour
  • 412 Views
  • 4 replies
  • 0 kudos

My Favourite channels

why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels

GAM by Helpful Neighbour
  • 2084 Views
  • 36 replies
  • 0 kudos

Sportsnet 4k feed now has a stutter

I complained a few months ago on android devices tsn 4k had this weird microstutter. That seems fixed, but now frustratingly it is showing up on sportsnet 4k while I have not noticed it on tsn anymore. Its like a weird frame rate issue on the new opt...

Montell by Coach
  • 127 Views
  • 2 replies
  • 0 kudos

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 46162 Views
  • 182 replies
  • 6 kudos

New Optik box is AWFUL

This new box is awful and TELUS will do nothing about it for me. I even asked to revert to the old box.Issues I am having:1. Every time I turn the box on, I need to select my favourites as the channel selection. Every time.2. Recorded shows keep disa...

Resolved! "you are not subscribe to recordings" error on new boxes

I got the new telus tv+ android boxes a couple of weeks ago and got the error message "you are not subscribe to recordings" I talked to chart support and they added recording to my account and told me it was going to be $10/month but they gave it to ...

Audio question

I'm watching Sportsnet 4k and Sportsnet One 4k channels. And quite often the sound is cutting out. Now I don't know if this is on Sportsnets end or Telus' end. I've checked and don't believe it's my hdmi cord.

ODAWG27 by Organizer
  • 126 Views
  • 5 replies
  • 0 kudos

Prime Time Theme Pack

I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I re...