Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After signing in to Telus Optic (in BC) on my Macbook and selecting a channel the content is shown but is frozen. (Tonight it happened when I wanted to watch a baseball game on channel 911.) If it were a video it is though it is stuck on a single fra...
Hello, A Sales Agent earlier roamed around my neighborhood for signups and promised that the discounts will be applied in my bill including the 25% multi home discount if I signed up for 2 year TV/Internet contract which I did. He said the bill will ...
Wondering if there is any voice remote which will work with Optik? I know Bluesky uses an XR11, but don't know if this (or any other voice remote) will work with Optik. Of note, I do not (and as a cyber security guy, will not) use Alexa or Google Ass...
I can see that you have already been asked this question numerous times but; Telus seems to be avoiding giving any form of an answer. When is Telus going to offer MeTV to there channel line up in Alberta. It is one of the better stations out there, a...
This baseball season I elected to pay a premium for Telus' MLB Extra Innings ($200 vs $130 for MLB.tv). To date I've been mostly satisfied with Optik TV, and thought the convenience of having it on the TV box would justify the extra $70. Instead this...
I have a Slimline 2 remote. Had it for years. Has worked fine for years.Suddenly a bug has developed that when I mute the tv, go into the guide and then scroll the guide the volume returns.It never goes the other way with a wayward muting. Just unmut...
what happened to the Optik TV app on the Sony Android TV ? it just disappeared over the weekend. Now we only see the pik TV app. Is the optik TV app gone for good or will it be brought back ? I called Sony and they do not know what happened. We calle...
Hello, can someone please help me with my Telus Optik Box issue? Whenever we do fast forward with our Telus Optik TV it freezes and the 4K box shut off for about 10-15mins then turn on again. Telus technician came already and did a diagnostic test an...
Almost everytime I pause an on demand show it breaks and I have to restart the show. And then I can't fast forward so I sit and wait until I catch up. I've gotten the box swapped already, it has a direct ethernet connection and we have 1gb. Any ideas...
