Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 15020 Views
  • 110 replies
  • 4 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 23768 Views
  • 43 replies
  • 6 kudos

Compromised Account

Hi, My 70 year old Father's Optik account is compromised. I think this because there has been hundreds of dollars' worth of PPV and movie purchases since day one of him getting the new service. (May 2022) He is 70 years old, never rented a movie a da...

Resolved! Pvr list unavailable but shows up on Telus app on ipad

I have rebooted the modem, and I have rebooted the PVR. We have other TVs, and none of them will show the programed recordings. They all say that the list is unavailable. When I try to record something new, it says the PVR is unavailable.

Why Was My Thread Closed ????

So I started a thread last September concerning current free previews that were available on Telus since I was doing the same on SHAW's Forums when I was a SHAW customer. https://forum.telus.com/t5/Optik-TV/Current-Free-Previews/m-p/128819#M9776 I we...

Yellowstone S5 E08 missing

Optik TV Paramount Service - Yellowstone S5 E08 is currently missing. @Amyj

Rynobomb by Neighbour
  • 598 Views
  • 1 replies
  • 0 kudos

Telus tv+ Playback Error

Every time I try to watch TV using the TELUS TV+ on my laptop It just displays a black screen saying "Playback Error, please try again later" with no error code or suggestions. Resetting modem, laptop, display and changing the channel all do not fix....

Resolved! Missing epsisodes of Tyler Perry's Sistas and The Oval

How do we get the full season, or get on demand to load the full seasons, of the following:Season 5 of Tyler Perry's Sistas only has the first 4 episodes on demand.Season 4 of Tyler Perry's The Oval only has the first 4 episodes on demand.

Dhduncan by Just Moved In
  • 1149 Views
  • 2 replies
  • 0 kudos

Resolved! Programing an Optik TV Remote Slimline 2

There's a lot more to this story but for now I'd like to know how to program the Optik TV remote when you can't increase the volume of the STB because the only thing the remote can do is turn the STB on or off.

shegide by Organizer
  • 3324 Views
  • 3 replies
  • 0 kudos

Resolved! TVs and freezing

Smart TV and Apple TV’s in our home are freezing and losing internet connection in our home, upstairs and downstairs. We have fibre optic to the house, and a Telus router. Pay for unlimited Telus 75 service. I also bought Euro boosters, although at 7...

Genie by Just Moved In
  • 1494 Views
  • 1 replies
  • 0 kudos
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