Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 14891 Views
  • 110 replies
  • 4 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 23654 Views
  • 43 replies
  • 6 kudos

NHL Centre Ice Channel Delays

I’ve noticed recently that some feeds on NHL Centre Ice channels are very delayed. For example: I have a game on right now (TBL@SEA) on channel 1105 and I received a notification on my phone that one of the teams had scored but didn’t see it on scree...

SeanD75 by Just Moved In
  • 1102 Views
  • 2 replies
  • 0 kudos

Resolved! Wirless Digital Box HDMI Port not working

Recently I have been trying to use my Telus Wireless Digital Box to watch shows but when I plug it in it says no signal all the lights on the front work. I have tried multiple different cables and tried it with different TVs. I also have a main Telus...

Ammaar by Just Moved In
  • 1159 Views
  • 1 replies
  • 0 kudos

Optik TV gives No Output to TV

I'm trying to use my Telus Wireless TV Digital Box, but when I power it on the TV, it shows no signal. The signal strength is good and the lights work. It also turns on and off. It just doesn't output a signal. We tried multiple different cables and ...

Ammaar by Just Moved In
  • 848 Views
  • 1 replies
  • 0 kudos

Resolved! Which KVOS on channel 141?

Looking into maybe switching to Telus for our TV needs. Having a look at the channel listings, I see KVOS Bellingham listed in my area on channel 141, and I wondered if anyone can tell me if that is in fact the MeTV channel, as opposed to the Heroes ...

Dascott by Just Moved In
  • 2714 Views
  • 3 replies
  • 1 kudos

Resolved! Tv plus app

Hi, new app does not work properly. I used to be able to setup recording of programs with the old app, and view my recordings. No longer possible. Contacted Tech Support and was told Telus rolled out the app without the back end support to actually c...

Audio_Guy by Friendly Neighbour
  • 5351 Views
  • 8 replies
  • 0 kudos

Resolved! Optik Home Services Updates

Telus used to maintain a great page showing all updates to Home Services at 2022 - TELUS Home Services Most Recent Changes Sch... - TELUS Neighbourhood However, it hasn't been updated since April. Where can I go to get this info now?

vortoozo by Organizer
  • 1499 Views
  • 1 replies
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Resolved! PVR

Can I watch one channel while recording a second channel?

Nicospar by Just Moved In
  • 1205 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t record TLC shows

Anyone else having an issue with TLC where if you want to record a show for example today, it is telling you to do it manually? It likely isn’t just a Telus thing because someone on a Bell forum posted about the same thing? Also a show I know starts ...

bookgirl by Neighbour
  • 1425 Views
  • 2 replies
  • 0 kudos

Help With Pre-Instal

Hello. I’m switching from Shaw to a Telus Wifi 6, Optik TV and home phone. I’d like the modem/wi fi upstairs with just the OTC in the basement. I’m running some Cat6 from the basement to the upstairs. I was thinking two or four lines should be enough...

Dougie65 by Friendly Neighbour
  • 1134 Views
  • 3 replies
  • 0 kudos
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