Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After watching TV for a while on the Telus TV+ app on Chromecast with Google TV, it becomes unresponsive. The back button and directional buttons that usually bring up the guide do not work. The live TV channel continues to play but there is no way t...
Before adding Netflix to our Telus account, we used my son’s Netflix account. Now that we have Netflix via Telus (and confirmed it’s activated) we can’t use it. Whenever we start the app, it asks to Restart Your Account or Sign In.I’ve taken the step...
Why did you guys remove multiview from optic TV where we can watch a sporting event on one screen and the other live TV on the other screen? Is that back on the new box optic evolution?
Hey, this is a question for our community moderators to look into - I am interested in upgrading to the new Telus Optik experience. I reached out to chat about upgrading and what they said was "These promotions are currently offered to new Optik TV u...
Please add voice guidance to the new optic TV evolution where it will read stuff out loud for people who are blind or visually impaired. Shaw has been doing this on the newer blue curved TV for a while now also, please allow us to make the guide larg...
Can I use Optic TV + in the USAI have Optic TV at home and I had the application here in the USA as well and use to be able to watch shows live and on-demand using the TV app.Now the application is Optic TV+ and I cannot see any of the shows I use to...
I know Disney has gotten the rights to some of the new who episodes but of the seasons that are left there are huge gaps. Season 5 is missing and Season 6 has only 1 episode in it. Is this because of Disney or a glitch, if the later hopefully the epi...
Hi! I just got a new Telus remote today. The previous remote was programmed to raise or lower volume just by holding up or down volume key. I forgot to ask the technician to program this same option with the new one. Now I’m stuck having to press the...
Just wondering if I'm missing a setting somewhere. My audio is terrible, dialogue is difficult to catch often run my sound bar @80 just so I don't need captions, meanwhile background noise and music are overbearing and just trash quality. Upgraded my...
Since the recent App update, I keep getting the same error message with any VOD content that I attempt to play.
