Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again." Occasionally I notice...
Went to play a recording and it is not playing though others are.This has happened before. Also one day went to play a recording and they were all gone, like some concerts I had recorded, not happy. I went from Shaw to Telus. Miss that the remote doe...
Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use it by himself (his tech skill is inept). He has cons...
I've noticed for some time that there's an issue with the picture quality I'm seeing on my 4K box/tv combination.Think of the 4k screen real estate as 4 HD quadrants: 4K @ 3840 x 2160 and 4 quadrants @ 1920x1080. I've seen the issue on a wide range o...
@dru - South Park- Season 26- Episode 2- Feb. 15th, 2023- HBO
What is the HDMICEC in the current Telus digital box or PVR? You guys just added that a few months ago what does that setting do? Thank you.
What problems are you guys facing with optic evolution right now? One guy made a video on it and he said he can’t record because he was a pig TV subscriber.
Will this option still be available when the new system rolls out “When you’re watching a live program, your PVR will automatically save (buffer) it for up to 90 minutes. This allows you to pause, rewind and fast-forward (up to the present moment) wh...
Do I have to pay extra Netflix subscription fees if I am paying for the Telus channel already
Are you guys able to send me the Optik evolution or no Telus when I talk to them they keep saying it’s available in April for existing customers can you guys please send it out to me since I got the evolution remote
