Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
For Netflix, Prime, etc (every other streaming service), when you put a video full screen it hides the cursor and the screen doesn't go to sleep - so if it's set to go to sleep in 5 minutes, the screen stays active the video can keep playing for hour...
So I have had Telus Optik TV for a little over a month now, and so far there was one 4k program (Hockey) on the Sportsnet 4K guide which was not available in Edmonton, and 2 programs on TSN 4k (both were Raptors games). I guess I am a little disillus...
How long does it typically take for Telus to send out the Optik TV boxes? I signed a new contract 14 days ago and I was advised it would take 3-5 business days for the box to arrive. After a week, I asked a rep via chat and was told it was still ship...
Just switched from Shaw and ... well ... the Optik TV quality is pretty disappointing so far. I've tried every setting I can think of on my TV (LG C1 OLED) and have tried switching between 4k resolution and 1080p 60hz on the Telus box. No luck. Faces...
Have tried all available tv remote codes, including those from TCL call centre. None work.
All of a sudden, while I was watching telustvplus.com (in my browser), I lost ability to watch and it says that I need to subscribe to watch the channels. I have tried removing the link from my browser, restarting my browser, logging out and back in,...
HI So i just had crave and hbo for a few days. I cancelled cause it does not remember me and starts me at the first episode everytime... i called telus and they said they could do nothing about it. So i canceled with telus and phoned crave.They said ...
This issue occurs on both my 4K boxes, non-4K wired and non-4K wireless boxes. When switching between different PVR recordings and/or live TV, clicking “Resume Play” will instead trigger “Start Over” instead, even if navigating very slowly. Happens a...
Does anyone know exactly what hardware is used for the new Google/Android based Telus TV boxes ? Is there an equivalent that usa providers are using (the old box used to be an Arris model) ?
We subscribe to regular "cable" TV. The TV channels provide programming that are 5,6 or more years old. The only thing that changes in this channel line up is the weather. Not impressive.
