Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
So my grandpa is currently with Shaw and is paying a very ridiculous price for TV + internet with them, so I am shopping for some better plans for them. So far Telus has a better price plus he already has home phone and mobility with them, so I was t...
To whom it may concern, I am Trying to get Optik Tv app work on my iPad Air, I was just forced to update my optik TV app and unfortunately my iPad will not allow me to update to latest 14.0 version, it says it’ll allow an earlier version but I’m not ...
For the last 2 weeks channel 26 Naturescape has been working only sporadically. The preview in the guide looks fine, but once you select the channel, the screen is either black or fully pixelated. I thought it was my 4K PVR box, so called Telus suppo...
According to support, the Optik TV Home Screen can be disabled at startup. The same instructions don't work for the newer Telus TV-21T box. Any suggestions? The goal is to just have live TV with no menu be the default start option. Old school, I know...
Does the new TELUS TV Digital Box still work with an IR remote or is it Bluetooth only or do we have other ways to control the new TELUS TV Digital Box with control systems like Control4, Crestron or Savant?
A new subscriber to Telus, and having some issues I need to iron out.Latest Android TV Box (UIW4054TLU). I haven't been able to set up a series recording for Chek News (channel 121) at 5:00. It always reverts back to an episode recording and only rec...
I have a 75” Samsung QN90 with a Telus 4K Arris box and every time I turn the tv off at night and turn it back on in the morning the tv picture is just a small box in the upper left corner. I have to unplug and replug in the HDMI cord every time I tu...
We prefer to watch the 5 PM CTV Edmonton news. Some days we can restart the show and some days we can't. This is very frustrating. Is there a reason it's not always available?
I’ve been having an issue as of late, maybe 6 months or so. My setup is as follows:-optik box/AppleTV in their respective inputs into a Denon AVR-X2400h receiver and out to a Sony X90K TV.The TV and the AppleTV have been changed during the 6 month pe...
When do new episodes of Greys Anatomy and Station19 get updated on onDemand? It seems to be really inconsistent
