Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
When watching a pvr’d program I use to be able to fast forward / rewind at 1,2,3,4 speeds. Now I can only skip 30 sec or go back by 10Sec. I can also hold down the “wheel” and it fast forwards/rewinds but you cannot see the feed move. So you have to ...
Our pvr was setup to record The Voice Season 23 on CTV, but it didn’t record the last 5 episodes & they aren’t on Video on demand or CTV on demand. How can we watch these episodes?
I have 167 episodes of a tv show recorded with TELUS tv+. Want to erase them. I can’t see a way to erase the entire series. Looks like I need to erase individually? None of the old Optik instructions work - the menu options they list aren’t available...
When I try to PVR it is telling me to add recordings to my telus subscription?? Pvr worker yesterday. I have to pay for this feature now?!? Series recordings don’t even work. Lots of errors and slow. Seems like a money grab.
This has happened a few times on different channels. Not sure if its a bug or these channels actually had issues… see below“We’ve encountered an issue. If the problem appears on all channels please reboot your telus box or mobile device & try again.E...
I think this question has been asked in the past but I have not noted any recent replies. Is Telus close to implementing the technology that will allow us to view PVR recordings from our laptop, iPhone etc.?
So i started recording a series and it would record all of the episodes throughtout the day/week that i didnt have recorded. Now it only records the new episodes when before it recorded new/old. Is their any way to fix this?
When I click the “prev” button - I can view my 4 previous channels. Previously when I scrolled over each of the channel it would show a live feed of that channel or show what is on. Now it just shows the channel logo but no live feed. Live feed was v...
I have been trying to change my Legacy You Pick 8, to You Pick 15. I figure that since it's showing as an option, I should be able to do it. I pick what I want, click Continue, and keep getting an error message. "Looks like something went wrong, plea...
I’ve just switched to the new telus optik tv digital boxes. Pvr’ing works for individual shows/programs. If i try to set up a “series recording” i get the error “Series recordings can’t be set”. I’ve tried this with multiple shows & channels same iss...
