Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
"Recordings currently not supported on Optic TV+"Well that is ridiculous. Only the old boxes access the PVR. This isn't going to work. I guess we have to continue with the old box, and return this redundant new one.Leave it to Telus to go backwards i...
@dru - Episodes 3 and 4 from CBS (which airs on CTV1 Thursdays and Sundays)… they’ve still not be uploaded… 3 was aired Thursday August 17 and 4 was aired Sunday August 20.
These are all On Demand programs we are having trouble finding. We are missing Blacklist season 10 on Global, Law and Order Special Victims season 24 on Citytv, Law and Order season 22 on Citytv, NCIS Season 20 only has episode 6 on Global and the sa...
Season 25 episodes 6 & 7 aired Aug 13/17th.It is getting increasingly frustrating having to notify the support team of missing On Demand content.
Hi there!I noticed that the episodes #9, 10 & 11 of "90 Day Fiance: Before the 90 Days" are missing. Or maybe the numbering is wrong? "90 Day Fiance: The Other Way": It goes from episode #2, to episode #5. I think it's just a matter of correcting the...
Hi there,I've recently signed up for Telus Optik TV with the Arris boxes and cloud PVR and I've noticed a series recording issue. When I set a series recording it will capture the shows as far as the guide goes, about two weeks, but once new days pop...
I downloaded the Stingray app for iphone and attempted to pair the app to Telus. The instructions are for the previous 4K box. There is no "Settings" option available in the Telus TV Stingray app. How do we get the pair code now?
I just switched to Telus from Shaw and received the new version of the Telus 4K boxes yesterday. I now realize that although you have unlimited recording space, they delete after 45 days. It is pretty much guaranteed that for many people, this will r...
My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was gone. I checked from multiple devices and both scr...
I have everything hooked up and getting sound from my sound bar but I can’t control it with Telus remote. It says the optic box and speaker are paired and I have turned off my tv speakers. TIA
