Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
So I was daft enough to use a 'Series Recording' for the latest LPGA tournament thinking the recording and addition of extra recording time added had been improved and was working... Err, no. No additional recording time to 'New / Live' recording Sat...
Hello, still getting to know my Optik TV+. I set up a series record for my 2 year old son, but for every single episode of the series that is recorded, it starts about 3-5 minutes into the episode. Is there a way to adjust the start time of series re...
I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?
I recently changed some of my channel subscriptions and added them to My Favourites but they aren't showing up in the channel guide when I use my remote to access the guide.
Last week, I've got Telus internet connected. And the technician guy said TV box will be delivered by mail.But I haven't got any message about TV box delivery.Should I wait more? or ask the dealership I ordered?
I am a new Telus customer with the latest equipment and I have found a couple of shows that won’t let me set up a series recording. Donnie & Dhali and the global 6 o’clock news. Other people I know who have Telus are able to set these up. I hit the b...
I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?
I currently have Optik TV. Can I use a Pik TV modem if I want to add an extra TV in another room?
After I purchase an Ondemand Credit 5-pack, I used to be able to see the available credit balance in my account and, I think, also in On Demand on the TV but now I can't find the balance anywhere! Not even when ordering on demand movies, when I need ...
When I initially got Optik tv, I programmed all of the tv series that I like to watch and all went well. Then the shows end because the season ends. Now the season is beginning again and the series are not showing up in the "scheduled" folder. Do you...
