Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have the new Slim remote. None of the online help relates to solving the issue. 2 weeks later and I've still not understood what to do. Most frustrating so hope someone is able to guide me through the steps. Thanks in advance
Do anyone has the experience the TV cut out for a few second and it happen every 20-30 sec, sometime shorter than that duration, it is very annoying while watching the TV. Thank you, Kurk
I am unable to find the Telus Home Assistant app in Alexa when I search for the device. The Telus rep was able to find it right away. I tried on my phone and tablet. Both are Samsung products. I removed the app and reinstalled but had no success.Note...
Anyone had success with programming this remote to operate this TV?
Any chance of getting HBO Max ?? I get HBO but would like this additional channel.
Every time I switch channels after a couple seconds optik freezes for a few seconds
The app works fine on my iPhone but the video won’t work on my iPad, any idea why the video won’t work on my iPad?thanks
Does telus throttle netflix download speed? I signed up for netflix premium 4k. I have purefibre 75 for internet. on netflix the fast.com speed test shows streaming 50mbps. when watching a movie netflix shows only 15.25mbps/2160. Is this normal?
Is there some place tucked away on this forum to submit an enhancement request - specifically with respect to Optik TV (and its interface)? Or perhaps somewhere else in the Telus support world? I think in the past some Telus employees would catch a c...
Hi,First and foremost, the PVR is functioning correctly. My issue is really a design issue and there is probably nothing to be done, but maybe a software patch could resolve the problem.There are 2 LEDs on the back of the Optik TV 4K PVR, integrated ...
