Forum Discussion
Telusplus online On demand Pause
Hello! While watching any show on demand online through the telusplus site if you click pause during an episode then leave it for a while when you come back to the site and try to resume the episode it makes you watch the entire thing again. As fast forward is disabled for on demand online you are just forced to re-watch the entire episode from the beginning. Very annoying when you were only a few minutes from the end. Surely there's a way for the website to know what point you were paused at before it times out?
I'm sure I've spent 100 hours over the last few years re-watching episodes I just watched haha
Thanks!
6 Replies
KHRTELUS Team Member
Hi jcro
Can you share a few details such as which browser you're using, which OS you're on, which shows and channels? I just tested a few different programs at telustvplus.com on Google Chrome, and my bookmarks were retained after pausing, exiting the tab and launching a new session.
Thanks for the quick replies! Windows 11, Chrome 123.0.6312.122
Interesting. I just tried a few different things and it seems no matter what I do if I pause the show and close the browser then go back into telusplus it restarts the show from the beginning. Like I say It has been this way for several years even in the previous telus tv online site. And on multiple computers.
The show I just tested on was the equalizer S4 E4Something else interesting. If the episode has a green progress bar at the bottom then it resumes as it should, but If it doesn't it restarts. What does the system use to know if it should have the progress bar?
- A-B
Community Manager
Will definitely pass this feedback along to our team!
