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Telus account still doesn't work with tv
It's been close to two months now and my tv never worked since day 1. Whenever I try to login I'd get "error 500-300. Generic error" msg. It's definitely not the user name/pass, I can log in on TSN using "login with service provider" feature and Telus account information.
I've talked to probably 5 different support agents and tried the same things of removing the service then re-adding it to my Telus account, reset the box, whatever they've asked. And they always say they'd escalate the ticket and call back within 24-48hrs but never did.
Has anyone had anything similar and how was it resolved? I'm sick of spending 1-2 hour weekly calling Telus and after 2 months the tv still doesn't work, yet I get very frequent emails from Telus telling me to plug in the tv box.
I've talked to probably 5 different support agents and tried the same things of removing the service then re-adding it to my Telus account, reset the box, whatever they've asked. And they always say they'd escalate the ticket and call back within 24-48hrs but never did.
Has anyone had anything similar and how was it resolved? I'm sick of spending 1-2 hour weekly calling Telus and after 2 months the tv still doesn't work, yet I get very frequent emails from Telus telling me to plug in the tv box.
Hi Bobafinch, can you check to see if your box is working now? If it's still not working, please send me a message with the email address associated with your account, we will do some re-verifying. Thanks.
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Hello, did you find a solution for this? Currently experiencing the same problem. Thanks!
Kate has fixed it for me.
- A-B
Community Manager
Optik-Kate can you help Bindon here as well? Thanks!!
Hello Kate,
I PM'd you with more details including my email for contact 🙂
Thank you A-B and Kate!
Optik-KateTELUS Team Member
Hi Bobafinch, can you check to see if your box is working now? If it's still not working, please send me a message with the email address associated with your account, we will do some re-verifying. Thanks.
it works now! Thank you so much for resolving this so quickly. It works smoothly now and we are very happy with being able to watch TSN/Sportsnet without having to go thru their own apps.
- Optik-Kate
Amazing! Glad you're enjoying the service 🙂
- Optik-Kate
Hi Bobafinch , I escalated your case to our back office for investigation, thank you for your patience as we work through in resolving this issue. I will update this thread again once the issue is resolved.
- A-B
Sorry about that! It seems you've already done the first step of troubleshooting... Optik-Kate have any thoughts?
