Telus Tv+ unable to access any live TV channels

[craigfraser80]

 unable to access any live channels on Telus TV+. This is a recent issue that has started and I get the error message “your rental has expired or this program is not included in your subscription….. “ I am logged in as normal and can see all of my recorded programs but am unable to view any live channels

[TELUS_Support]

Hey @craigfraser80 - does this happen on a web browser too, or just on the app?

[craigfraser80]

this happens on both the app and desktop browser. I did see another user had posted about the same issue earlier this year and the resolution was for support to reboot his profile syncing within the system to ensure the available channels matched the subscribed channels - this seems to have stopped working since i renewed my contract a couple of months ago

[TELUS_Support]

You may be on to something there. Feel free to send us a private message here and we can discuss further.