Forum Discussion
marty0701
3 years agoFriendly Neighbour
Telus TV (Pik TV) - CTV and Global channels keep dropping
Since about Friday, seems that all CTV channels and the CTV affiliates (TSN, for example) keep dropping every 2-10 minutes (random timing), kicking me back to the home screen. The same thing happens ...
grimmt1
3 years agoOrganizer
This appears to be a general issue with the Telus TV+ application that runs in a browser.
As of a couple of weeks ago, a number of people have reported this issue, see: https://forum.telus.com/t5/Optik-TV/Telus-Tv-on-a-Mac/td-p/137522
For me, after 4 to 10 minutes, the show I'm watching on my PC, using Edge, closes and I'm returned to the Guide.
Interestingly, when I used Firefox it streamed a TV channel for much longer, but after 30 min I encountered an error message "This browser is not supported" and when I clicked OK on the dialog the app went back to the Guide.
I would guess Telus' development group has a missing regression test and released this issue with a recent update on the in-browser application - they'll have to fix it on their side.
Edit add:
Using Android, Apple TV, etc. does not present this issue - only using Telus TV+ application in a browser is presenting this issue.
Edit 2 add:
Since it's been a week since I last tested this, I tried again today and I discovered the problem is likely resolved. I watched a program for an hour with no issues today (using Edge).
Smokey146
3 years agoHelpful Neighbour
This issue has no gone away, still as described above.
- Optik-Kate3 years ago
TELUS Team Member
have you tried clearing cookies and cache?
- Smokey1463 years agoHelpful Neighbour
Yes, for the last 28 days in a row. Today it worked (so far). Congratulations TELUS...smh