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PikTV remote flashes sporadically
What does your remote look like? And what do you mean by flashing?
Is it the old Pik TV remote for the Pik TV Media Box? This equipment is no longer supported. Or is it the remote that comes with the new TELUS TV Digital Box (easiest way to tell is whether you have Netflix and Prime Video buttons).
The newer remote has an accelerometer in it, which activates the backlight when the remote moves - this cannot be turned off. The green and white LEDs at the top between the power button and input button should only flash for particular reasons, for example when you press a button, the green LED flashes to indicate that the button was pushed. The white LED flashes when the remote is trying to pair to the box.
I would look to see if there's a remote firmware update, and if you're up to date, you could factory reset the remote, or re-pair to your box and TV. Full details on the remote and troubleshooting are here: https://www.telus.com/en/support/article/telus-tv-digital-box-remote
Hi KHR - I think the design could be improved by searching for/pairing with the box only when it's in use (white indicator light); when the box is powered off, ie with a blue light, the remote should hibernate as the system is off and it makes so no sense to pair and search all the time.
I unplug mine to save power. AIso I generally don't like to keep electronics on/powered unless I have to (recently found out that my firestick records and transmits recordings at all times, and I didn't even press the Mic button). So yeah I will keep my devices unplugged if possible when not in use. On that note, I haven't looked into this much but could you confirm if PikTV box/remote has a voice recording capability? Thanks again!
KHRTELUS Team Member
Hi M1- I'm not an engineer, and far from an expert on bluetooth technology, so I can't really comment on why it's set up the way it is. That said, it seems the remote only attempts to re-pair with the box when the connection is broken or when the box has no power to it; when the box is in standby mode (blue LED), the connection is intact and the remote stays paired.
As for voice recording capability, I'm not sure I understand what you mean. I would assume that the Google Assistant records your voice when speaking to it. I can tell you that there are no microphones in the box itself, only in the remote, and that the microphone in the remote is only activated by either a. the Google Assistant button or b. the OK button when you're in the search menu (magnifying glass top left in the UI). An always-on microphone in the remote would drain the batteries very quickly.
