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PikTV remote flashes sporadically
What does your remote look like? And what do you mean by flashing?
Is it the old Pik TV remote for the Pik TV Media Box? This equipment is no longer supported. Or is it the remote that comes with the new TELUS TV Digital Box (easiest way to tell is whether you have Netflix and Prime Video buttons).
The newer remote has an accelerometer in it, which activates the backlight when the remote moves - this cannot be turned off. The green and white LEDs at the top between the power button and input button should only flash for particular reasons, for example when you press a button, the green LED flashes to indicate that the button was pushed. The white LED flashes when the remote is trying to pair to the box.
I would look to see if there's a remote firmware update, and if you're up to date, you could factory reset the remote, or re-pair to your box and TV. Full details on the remote and troubleshooting are here: https://www.telus.com/en/support/article/telus-tv-digital-box-remote
Thank you KHR for explaining so clearly. My remote seems working as per design then, which is not a good one due to the reasons in my original post. Will upgrading the firmware make it flash less eg when it’s moved or power cord unplugged from the box?
KHR
TELUS Team Member
TELUS Team MemberHi M1- moving the remote will almost always (unless the movement is very subtle) trigger the accelerometer, which will turn on the backlight.
I always keep my set-top boxes plugged in, but after a quick test and consulting my hardware expert, it seems that because the remote is paired via bluetooth, when you unplug the box, that bluetooth connection is broken and the remote is searching for its mate. The blinking white LED is indicative of that searching. Is there a particular reason you unplug your box frequently? An alternative would be to force your remote to unpair from bluetooth and only use IR, but this would come with consequences (need direct line of sight between remote and box, voice control won't work...)
I always recommend being on the latest firmware, but upgrading firmwares won't affect bluetooth pairing or backlighting.
