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SteveTV's avatar
SteveTV
Neighbour
3 years ago
Solved

Pik on Apple TV will not remember login

Every time I turn the TV on i have to re-login into PikTV isn't there a way to get it to remember me?  Just bouough my first Apple TV (4k) .  Pik TV wroks fine on my Windows lap top and used to work fine on Telus box until it stopped working all together.

  • I have App Version 2.1.1.  I stumbled on to a solution (though I do not understand why it worked) ... Under Apple TV\Settings\Users and Accounts\TV Provider\ set "allow TV Provider Access" to "off"... problem solved.

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  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member

    What version of the Pik TV app are you running? You can find this info in Pik TV settings (the gear icon at the right-hand side of the top menu navigation).

    • SteveTV's avatar
      SteveTV
      Neighbour

      I have App Version 2.1.1.  I stumbled on to a solution (though I do not understand why it worked) ... Under Apple TV\Settings\Users and Accounts\TV Provider\ set "allow TV Provider Access" to "off"... problem solved.

      • dominicl's avatar
        dominicl
        Advocate

        OMG! Thanks for sharing. This was driving me nuts! (app version 2.1.1, tvOS 16.1)

        Hopefully Telus can explain why this works.

         

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    My login is continuing/persistent.

    Can you provide a few more details?