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Pic tv
I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the ...
Can you also look at the inability to scroll through the guide. I suspect it's part of the same UI bug
Yes, I’m logged in.
I have the same issue with all channels, although I am able to access On Demand shows.
On my Apple TV remote control there are no numbers.
When I go to settings (Pik tv settings) , I do not have an option that says Device settings.
Sent from my iPad
NFtoBC
Community Power User
Community Power UserPlease ignore my comments. Your original comment referenced your PikTV remote. I now understand you do not have a PikTV device.
- My remote is for the Apple TV box, which I use for my Pic Tv. I guess I
should have clarified that.
Sent from my iPhone 
KHRTELUS Team Member
The development team is aware of the issue facing the Pik app Apple TV and not being able to start playing a program from the guide. As a workaround, you should be able to navigate to your channels via the 'Home' tab and 'On Now' row. You can scroll to the right to see what's on on various channels.
I recognize that this is not ideal, but the team is working on fixing it ASAP. Apologies for the inconvenience.
Can you also look at the inability to scroll through the guide. I suspect it's part of the same UI bug
- KHR
Yes - the development team is working on resolving this as well.
- Thank you for that suggestion. I was able to access my channels using the method you suggested. I wish someone had mentioned that before. I spent 3 hours on the phone last week.I would think that Telus could have sent customers an email explaining that this is a system issue, not my personal TV issue, long before I called in. This temporary solution could have been suggested at that time.Thank you for your help.Sent from my iPhone
