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oac's avatar
oac
Friendly Neighbour
4 years ago
Solved

My Brllliant Friend - missing episodes

The last two episodes of My Brilliant Friend season 3 (episodes 7 and 😎 never showed up on my online Pik TV Crave channel. Do you have access to them?

  • KHR's avatar
    KHR
    4 years ago

    Make sure you're accessing it via telus.com/watchpik or watchpiktv.com. You may need to log out and log back in - there could be some caching issues.

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  • oac's avatar
    oac
    Friendly Neighbour
    4 years ago

    Thanks for looking into this! Unfortunately, the last two episodes still don't show on my browser (I'll attach a screenshot to a separate message showing that season 3 only has 6 episodes.) I'll try again late today in case it somehow takes time to show up on my end. 

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      4 years ago

      Make sure you're accessing it via telus.com/watchpik or watchpiktv.com. You may need to log out and log back in - there could be some caching issues.

      • oac's avatar
        oac
        Friendly Neighbour
        4 years ago

        Thank you, it's working now! Logging back in did the trick. Thanks again for your help!

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    4 years ago

    Hi oac 

     

    Episode 7 should be available now. Appropriately titled 'Try Again' 😀.

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    4 years ago

    Hi oac 

     

    Thanks for bringing this to our attention - I can see E8 but E7 is missing. I've brought it up to our On Demand team and it should be resolved shortly.

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