Missing survivor Episode

[Victor00]

Survivor season 47 Episode 9 is just blank. All other episodes play. Is there a waiting period before the newest episode is available on demand? 

[Rocky3]

LOL, sorry I misunderstood the title.

[Nc1987]

Same here, I can see it is an hour long episode but never wants to play .. so annoying 

[Aholmberg]

Mine also is blank. Hopefully telus fixes this. 

[Aholmberg]

Mine also is not working. Telus needs to fix this. Live agent wasn't available on the app. 

[JByrd]

I just tried as well and it’s still now working 😞 

[TELUS_Support]

Hey @Victor00 @Nc1987 @Aholmberg @JByrd thanks for flagging. We'll alert our content team to look in to this asap.

[DHall]

The episode is still missing

[TELUS_Support]

Where are you trying to watch it from?

[DHall]

TELUS+ on demand. The episodes on either side will play but E9 appears to be an hour of grey screen.

[Rocky3]

If you are saying a recording is grey screen, yes that has happened to me once. No idea why.

[TELUS_Support]

Via the set-top box or the web portal?

[TELUS_Support]

Hello again. We have been notified by our content team that they tested this episode both on PVR and the web, and both appeared to be working fine. Are you still unable to view this episode?