Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas.
it defeats the purpose to have an emergency alert system when it is not accurate, people begin to ignore them.
I'm in Alberta and I don't think I've seen one of the emergency alerts on TV yet. Got a few alerts on my phone for fires about 20+km away but that was it. If you're seeing the alerts in BC, I wonder if your TV profile is set correctly. You may want to reach out to tech support to confirm about seeing alerts from out of province.
I am also in BC and receiving the warnings for Alberta. I am using one of the Android TV boxes from TELUS and using the TELUS TV+ app.
My Chromecast Google TV in another room running the TELUS TV+ app doesn't receive these warnings and I don't see them on the computer either when using the TELUS TV+ webpage.
Hi @BNB187 This is the first time I hear about receiving an alert that is nowhere near where you reside. This is why I suggested to contact our care team to investigate on this situation and find possible resolutions. From the comments, I see you are not the only one having the issue hence why the importance to report it. Thank you.
Hi @Nothrilled I noticed a few others receiving alerts from places well outside their area. These alerts are cell broadcasted through our network. We are not choosing to which location they are going. If you want more details on these alerts please see this link. https://www.telus.com/en/support/article/alert-ready-faq
@BNB187 I'm sorry if you feel there is no relevancy to my reply. The intent was not to blame anyone.
@KHR a while ago you mentioned a problem with the alerts via this link (https://forum.telus.com/t5/user/viewprofilepage/user-id/43214) do you have any info if the problem is happening again? Thanks for your help.
We have seen alerts when watching out of province channels on Optik, but I expect re-broadcast of those channels to include the alerts on them.