Forum Discussion
[Megathread] Emergency alerts
Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas.
it defeats the purpose to have an emergency alert system when i...
Has anyone had numerous Emergency Alerts that are well out of area and had zero help from Telus support. Multiple times when watching none relevant to our area.
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
I'm in Vancouver, but whenever there's a severe weather warning in Quebec, I get notified, sometimes multiple times in an hour. I've got location on to approximate itself based on WiFi location, but that doesn't appear to work.
Does anyone know how I can stop these alerts, or change them to be a bit more regional-specific?
Optik-KateTELUS Team Member
Hi ulrichd, this is something we're working on fixing on the backend. Can you confirm what type of STB you have? Do you have the new TELUS TV Digital box or the older boxes? Thanks.
KHRHi ulrichd
We're working through a bug where the Emergency Alert System wasn't registering location appropriately. Obviously you don't want alerts that are in a different part of the country - so this should be resolved shortly. There is no option to disable the Emergency Alert System - this is a mandatory requirement to provide as part of the TV license from the CRTC.
- Which phone do you have?
Sorry my question is N/A, I just noticed this thread is in the Pik section not the Mobility section.
What app is generating the notifications?
It just overlays a red box and angry sound whenever I'm watching TV.
