Forum Discussion

ahizzle's avatar
ahizzle
Organizer
3 years ago
Solved

Live TV broken for TV+ on AndroidTV (Sony Bravia)

Based on the recent 1-star reviews in the Google Play store I am far from the only one experiencing this. Since Tuesday of this week (Feb 14, 2023) live TV has not functioned at all - restarting a sh...
  • Optik-Kate's avatar
    Optik-Kate
    3 years ago

    Hi Everyone, an update is made today to address the Sony TV Live TV playback issue. Please ensure you are updated to the latest app version 1.6.2.0. Please note the app store may take a couple of days to rollout the update to everyone. 

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi ahizzle Kristee_ann Yams kermagoo, our development team is aware of this issue and is actively trying to find the cause. Would you be able to provide your TV model and confirm if you've encountered this issue in previous app versions, such as 1.4.7?

 

Here is the list of devices I collected so far based on this thread:

Sony Bravia XBR-49X800D

Sony Bravia VU1 (I think 43X7500H)

kermagoo's avatar
kermagoo
Neighbour
3 years ago

Hi Kate, thanks for looking at this.  A bit more information on my setup:

TV Model: Sony Bravia KD-55X750H (Shows as VU1 in the system setup)

Android Version: 11

Telus TV + Version: 1.5.7.103 (Upgraded tonight)

 

As with some of the other customers, I get about 3 seconds of live TV before it abruptly stops but watching the program from the start works.

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