How do I enable surround sound?

[PEdmonton]

I just switched to Telus from Shaw and got the TV Digital Box. The picture is great but the sound is only stereo. I think I am overlooking a setting.

How do I fix this? Thanks

[Harpreett]

Go to settings on the new box, click on sound, and then go to surroundsound or HDMICEC

[dru]

It's definitely not you. Surround sound isn't supported yet but we're working on bringing it to TV+ in the near future. 

[PEdmonton]

You released an HD TV box without surround sound??!

I am within my 15-day contract cancellation period, will I get surround sound before then? I think I would rather go back to Shaw’s dodgy picture quality than get stuck with stereo sound.

[dru · Accepted solution]

Sorry to say but it's unlikely to happen within 15 days. Of course, if it happens much sooner, we'll definitely update posts such as this one. 

[PEdmonton]

FYI to anybody who reading this, I called Loyalty team and they are swapping my digital boxes for the 4K PVR boxes which are apparently a different product without this issue. I’m sure the new digital boxes I was originally sent will be wonderful once the important features are eventually enabled.