Forum Discussion
AppleTV PikTV unable to select content/scroll
Prior to is 16 the PikTV app on AppleTV has been a hit or miss. With the launch of is 16 I can barely select and scroll within the app. I’ve contacted support and have troubleshooted with them numerou...
KHRTELUS Team Member
Hi SirIsaac
I'm sorry I 'became a ghost'; I took a vacation, though I did pass your information onto our technical team.
The reddit posts you link to are 7 months old; one pertains to Android TV and the other Apple TV, but there have been multiple Apple TV app updates over the past 7 months (as well as an Apple TV OS upgrade). The latest Pik TV app update (I'm on tvOS 16 on a 6th gen Apple TV, running App version 2.1.1, Build version 202, with my TV service provider login disabled). Guide scrolling is fine, and my bookmarks (resume feed) are fine. The touchpad on my Siri remote is a little finicky, so I prefer to use the d-Pad. Alternatively, if your TV supports HDMI-CEC, you can use the OEM remote to control your Apple TV to avoid the touchpad. In any event, it seems you have an issue that our technical team can't reproduce after the latest updates. If you send me a direct message, I can connect you with our development team to try and troubleshoot further - there are so many variables that may be impacting your setup.
