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Solved
Apple TV sound sync issue
Hello,
I have the new Telus TV+ and have decided instead of using the android box that received that I would use our Apple TV(we are an Apple household). Everything on the Telus TV app works well except American channels. The audio starts in sync and then after 2-3 minutes it becomes out of sync. Peachtree TV as example. This doesn’t happen with any of the Canadian channels/networks. Is this a bug or do I need to configure something?
I have the new Telus TV+ and have decided instead of using the android box that received that I would use our Apple TV(we are an Apple household). Everything on the Telus TV app works well except American channels. The audio starts in sync and then after 2-3 minutes it becomes out of sync. Peachtree TV as example. This doesn’t happen with any of the Canadian channels/networks. Is this a bug or do I need to configure something?
Hi Brvincen, I was able to confirm this with our live stream team that this is a known issue for American channels and the team is investigating on the cause. Thank you for your patience as we work in resolving this. In the meantime, please view the content on the alternate Canadian network channels if available.
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Optik-KateTELUS Team Member
Hi Brvincen, I was able to confirm this with our live stream team that this is a known issue for American channels and the team is investigating on the cause. Thank you for your patience as we work in resolving this. In the meantime, please view the content on the alternate Canadian network channels if available.
- Optik-Kate
Also would recommend using the Android box as this issue is less noticeable on there!
- A-B
Community Manager
Hmm, that's odd that it only occurs on American channels. Have you tried rebooting everything to see if that resyncs the audio correctly? Optik-Kate is this something you've heard of?
