Forum Discussion
Apple TV app requires login each time
latest app version, re-installed many times.
every time I leave the app or turn TV off, the next visit to the app requires login!!!!!!!!!!!!!!!!
and you cannot even post a note to support???? kinda telling how interested Telus is in service, I wonder?
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whenever it occurs, i have to exit the Pik screen, then bring a new one up - that seems to work
You have to go to the Apple TV Menu, select "Users and Accounts" then scroll down to Apple TV Accounts, you'll see TV Provider > Telus. You select that and change the "Allow TV Provider to Access" for Pik TV to OFF. That fixed it for me.
Now I am dealing with a poor Pik TV app that won't let me scroll down to the program listing under the guide ... it only goes down the the date line 😞 -- forcing me to reset my Apple TV to fix it. No other apps do this... Prime Video and Netflix all work fine.
Optik-KateTELUS Team Member
Hi HPSauce , I will pass the feedback to our development team. Were you able to fix the guide scroll issue through resetting the Apple TV?
- Optik-Kate
Hi applesauce Please try disabling Apple's Zero Sign On with TV Provider (under TV Provider) in your device's settings. Doing this has resolved a number of login issues for customers. Thanks.
I couldn't find that setting.
however, I refreshed my PikTV credentials in the TV Provider section of AppleTV settings (signet and signing) and that "appears" to have alleviated the need to re-login to the PikTV app each time
