Forum Discussion

applesauce's avatar
applesauce
Friendly Neighbour
3 years ago

Apple TV app requires login each time

latest app version, re-installed many times.   every time I leave the app or turn TV off, the next visit to the app requires login!!!!!!!!!!!!!!!!   and you cannot even post a note to support????...
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi applesauce Please try disabling Apple's Zero Sign On with TV Provider (under TV Provider) in your device's settings. Doing this has resolved a number of login issues for customers. Thanks. 

  • applesauce's avatar
    applesauce
    Friendly Neighbour
    3 years ago

    I couldn't find that setting.

    however, I refreshed my PikTV credentials in the TV Provider section of AppleTV settings (signet and signing) and that "appears" to have alleviated the need to re-login to the PikTV app each time

Related Content