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Solved
horrible service
I am continually be charged for services I haven't received. I am on the fourth month in a row where TELUS has screwed up my bill. I have received only one bill where they could actually charge me and i'm being charged late fees. If this continues I will be filling a formal complaint with CCTS. The way my account has been handled cant be legal
We can try to take a look for you. Feel free to send us a private message and we can discuss further, thanks.
9 Replies
Could you please finish the sentence
Need to private message us but don't
so you can be more useful. also don’t put a reply link in the email you send that doesn’t work.
TELUS_SupportOfficial Support Team
Hi BANFATHI - we provide instructions on how to message us at the end of every message.
- But the instructions aren’t there. It is only half a sentence.
Sent from my iPhone
- TELUS_Support
Hi BANFATHI we would like to help resolve this issue. Please send us a private message and we will be more than happy to help with your issues
- I have been charged late charges and I’ve received one for service I’ve actually received and for some reason you keep sending my bill to an email that I didn’t use on my account.Sent from my iPhone
- TELUS_Support
We can try to take a look for you. Feel free to send us a private message and we can discuss further, thanks.
