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Help please! I still need a Purolator label!
I have already cancelled my services and spoke to two different people that said they would have Purolator send me a label to print to send back the modem etc. with the last person being from the loyalty department on October 8th and being informed that it would be within 24-48 hours. I took into consideration the holiday weekend but it is now the 16th and still nothing! Considering that I was also told that I had 30 days to send the equipment back or I would be charged for it, I am very anxious to get this sent off. It’s in a box ready to go. Why is this so hard to manage? And speaking of making things easier, just let us drop off the equipment to one of your brick and mortars. Problem solved. Would appreciate some assistance with this as the ai chat bot is useless and I am done waiting on hold to discuss the same thing/get the run around.
LOGIN FAILED ERROR LGN-301
Hello all. Back at the beginning of September 2025, when I tried to login to My Telus app on my Android phone, to get the verification code, in order to login to My Telus Account, I got the now famous Login Failed Error LGN-301. I am unable to login to My Telus Account for over a month now. I have placed several phone calls to Telus Technical Support, walked through all the hoops to try and fix the issue, however, nothing has worked. Quite frankly, they have been usesless. A phone call I placed September 2025 resulted in the Telus Tech informing me that the "Team" was working to fix the issue, my issue has been escalated and that they would call me back soon with a fix. I waited for a month and heard nothing from Telus; no call back as promised. And I suspect they would have let the issue drift off into the future without a call back or solution. So I took it upon my self to follow up with a phone call yesterday. The Telus Tech walked me through all the usual stuff....clearing cache, clearing data, uninstall/re-install the app, but nothing worked. During the phone call, I asked the Tech if many other Telus Clients have called with this problem. He said no. I find this hard to believe, as a simple Google search of this problem leads to many Telus Users having this login issue. At the end of this particular phone call, the Tech stated, and I quote, this was: “A temporary Server Issue on Telus end; that it was a problem on their side." When I asked what the ETA was for this solution, he stated the Team had no ETA for this fix! I just had to wait. So, for two billing cycles now, I have been unable to view my bill, see my account and access my telus rewards. I have wasted countless hours on the phone, on hold and talking to Telus Reps to try and fix this problem. It makes no sense, that suddenly, after accessing my account with no issues at all, that now it's impossible.Error message linking WestJet Rewards to TELUS Rewards
I'm getting the error message "We regret to inform you that your WestJet Rewards account linking was unsuccessful. Please try again." when attempting to link my WestJet Rewards account to my TELUS Rewards accounts. Have tried starting the linking process from both the WestJet end and from the TELUS end, and have tried from multiple browsers all to no avail. I also can't find anything in FAQ or support articles that even reference WestJet Rewards yet. Unclear as to how to get help to resolve?
TELUS Rewards Tier level is incorrect - how to fix?
I have 4 accounts | 7 services connected: Mobility (5 subscribers), Fibre Internet, Wi-Fi and Home Security, but when I enter to TELUS Rewards I see that I'm a Silver Tier only which includes only 1 Home Security account/service, despite the fact that all accounts are linked to my TELUS profile, visible, accessible, good standing, etc. So, the question is: how to fix it that all my services/accounts will be added to the same TELUS Rewards profile and it will be advanced to the Diamond Tier with all applicable attributes, rewards and points collection? Please advise. Thanks in advance! BR, Mark K.
Emails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300. At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account? I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over. Can anyone help me find out about this account number and if I actually owe Telus $300?
