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Where's my final Bill?
I cancelled Telus last month and was told I that I would pay for my current bill in full then the next bill with auto generate at your usual time. Well it's past my usual bill time and nothing as generate. Also, I got equipment return email from Purolater. I shouldn't have gotten that as I live in a Telus Quick Connect Building and the Telus modem/router combination (I only had internet) says 'DO NOT REMOVE'. I don't know if because if that the bill didn't auto generate because it was expecting the equipment. I will say this though. Telus cancellation experience is just as bad as being a Telus customer. When I cancelled Shaw in the past within 24 hours I had my final bill stating which equipment I needed to return (their serial numbers), the total bill if I didn't return the equipment and if I did. Everything was upfront to me. The fact I don't have that a month later and let alone a single email from telus detailing anything about my cancellation except for a email from Purolater is a joke.My TELUS.
What's with all the problems with mytelus? I've been trying to login into the web and view my account overview. However, I keep getting an error message, and it's very annoying and frustrating. It's hard to believe that I'm paying for the premium plan but can't access my account properly. This is unacceptable, do better. What a joke. 😠Sorry, something went wrong We’re unable to process your request at this time. Please check back later. We appreciate your patience.
How to add user in Telus mobility
How do I add a family member as a user on my account? I have 14 numbers on my account and I'm listed as the account owner/manager, but I'd like to add the other person as an account member so they can track their usage and see details about their plans. I can see in the Manage Roles and Permissions section where I would accept a request to join the account, but I don't know how to make the request in the first place.
Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contract ended, Telus continued charging me, eventually resulting in a final bill of $0.00 in August 2023. Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which has unfairly damaged my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. I provided proof of the $0.00 balance to the collection agency, but after weeks of follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer, As a loyal customer, I don't expect any special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I am counting down the days until my family members’ contracts with Telus end so we can move on to a provider that values its customers. In the meantime, I will continue taking all necessary steps to reclaim my rights.
Cannot log into the Telus tv + app
I keep getting an error message that I'm not connected to the internet. The app worked fine most of the summer but all of a sudden asked me to log in one day when I went to use it. Of course I couldn't log in, was unable to change my password, and the call back I was promised in a few days with a technician to help solve the app issue never materialized. Now here I am weeks later, on hold for almost an hour to try and resolve this same issue.
OMG Does Telus EVER get anything right???
Last month I called in to order a new door sensor for my security system. I was told that our 9 month old system was out of date???? It had to be updated and was told the $200 fee for installation would be waived and so would the door sensor. She also said she'd combine our security account with our TV/internet bill. Great I said. The preauthorized payment was set up but not working. She said she'd fix that too. Great I said - 2.5 hours on the phone but it was resolved. She also gave me July's service for security for free and reduced my monthly fee for 24 months. Awesome. Today my bill arrives. I am charged for installation, the door sensor and thankfully the PAP didn't work (says I'm overdue) even though it shows as being set up as they have overcharged me. AND they charged me $1134 for a cancellation fee for the security system which I did not cancel. So where am I now? On hold AGAIN FOR OVER AN HOUR to talk to someone and you can bet IF I get to speak with someone it will be ANOTHER 2-3 hours to get it resolved!!Rewards - Virtual TELUS Prepaid Mastercard
Does anyone know for certain if this "Virtual" prepaid Mastercard can be used online and in-store at locations that are NOT Telus? The terms and conditions wording that you have to acknowledge states "....including Telus..." which to me infers that it is not exclusively Telus that it can be used at. Note that I'm referring to the reward card that includes "Virtual" in the name. The other Telus reward prepaid Mastercard offerings clearly state that they can only be used to purchase from Telus online and stores and nowhere else.
