FR
Help
My Mobility Account
Forum discussion about TELUS Mobility accounts.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

How to add a member user to your MyTelus account

How do I add a family member as a user on my account? I have 2 numbers on my account and I'm listed as the account manager, but I'd like to add the other person as an account member so they can track their usage and see details about their plans. I c...

disappointing customer support

I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was not a problem. Because of an issue with my banking I...

knave1 by • Neighbour
  • 1489 Views
  • 7 replies
  • 1 kudos

Door to door Sales

My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...

Cas23 by • Neighbour
  • 1490 Views
  • 5 replies
  • 0 kudos

Billing problems

So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...

GForbes1 by • Friendly Neighbour
  • 1846 Views
  • 8 replies
  • 0 kudos

Disney Plus Premium Downgraded Accidentally

Hi, I had a Disney Plus Premium account through the Stream Plus Premium subscription with Telus. I received the 24 months of standard Disney Plus through the recent signup promo so both show in my Telus account. When I went to redeem the standard sub...

ajsvxx by • Neighbour
  • 507 Views
  • 1 replies
  • 0 kudos

Loyalty Offers

I'm currently Telus EPP with an expiring bring it back contract. I've been trying to get a hold of loyalty to discuss options without success as I know some friends who are currently paying $25 less per line for better services than I am currently re...

Resolved! Scam message?

Received this text message from 5452, looks very suspicious. I don't want to reply or click the link. Unlock exclusive Black Friday deals: Enable My TELUS notifications in your mobile device settings for offers you’ll love.How to turn on notification...

bonzobo by • Neighbour
  • 2002 Views
  • 3 replies
  • 0 kudos
Copyright © 2025 Khoros, LLC