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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Plan stops working on each renewal.

Little frustrated, trying to complaint here. Got 2 prepaid plans with 100$ 2GB and unlimited. Every month at the time of renewal, our phones stop working for few hours at the very least - cannot make it receive calls or use data. Facing the same issu...

hps by • Neighbour
  • 69 Views
  • 1 replies
  • 0 kudos

Prepaid plan but don't have BONUS100

Hi, I just activated my $100/year prepaid plan, but the BONUS100 promotion was not applied to my account. Could you please help me activate this bonus? My phone number is *removed number for privacy reasons*Thank you very much!

MyTelus App

Upgraded my phone from iPhone 11 to the iPhone 16 and having login issues with the MyTelus app. I can log in no problem on the Safari browser but when entering the exact same credentials into the app to log in, it is saying incorrect username or pass...

kmaries by • Neighbour
  • 393 Views
  • 4 replies
  • 0 kudos

Mobility Account Cancelation.

My mobility account has been canceled due to payment issues which i have later resolved and payed the all the payments. Therefore, I need my account to activated and restored. Thanks, Abdullahi.

Why am I receiving emails from Telekom Law?

Is this email valid or a scam?My daughter recently switched from her own account to mine ( yes, I am that mother who helps her children out)The same day we switched her account over, she wanted to upgrade to a new phone, and she was with the bring ba...

Gramma68 by • Neighbour
  • 530 Views
  • 5 replies
  • 0 kudos

Why Two account number showing up in My Telus Web?

When I log into 'my Telus web' account on my PC, it's showing two account numbers. The first one with 6 subscribers is mine and I have access to it. The other account number is ******ed out and I have no access to it or why it's even there. It even h...

NoraC by • Neighbour
  • 193 Views
  • 1 replies
  • 0 kudos

Disappointed with monthly plan charges

Good afternoon, I just had a call with the loyalty department and to my disappointment there is nothing that can be done for a long term customer that has 5 numbers, streaming and internet with Telus!All I was asking is to try to reduce the monthly c...

Dimmis by • Neighbour
  • 259 Views
  • 1 replies
  • 0 kudos

Device return emails

In your emails regarding the return of devices, it would be extremely helpful if you included the actual name of the device being returned (for example, iPhone 16, Galaxy Watch Ultra, etc.), in addition to the internal TELUS request number indicated ...

jayc1 by • Neighbour
  • 321 Views
  • 1 replies
  • 0 kudos
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