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“Something went wrong” error message

kaylamackinnon
Neighbour

Hi all, I’ve been trying to do my phone upgrade online but when I go to “Add to Cart” an error message pops up and nothing is added to my cart. Has anyone else had this problem, and if so, what did you have to do to fix this? Thanks in advance!

1 ACCEPTED SOLUTION

T-Speed
Community Manager
Community Manager

Hi @kaylamackinnon 

 

Have you tried with a different browser or clearing cache and cookies in the current browser? Did you also try via the TELUS app?

 

If you are still encountering issues, we recommend to contact our customer care: https://www.telus.com/en/on/support/contact-us?linktype=ge-footer

View solution in original post

1 REPLY 1

T-Speed
Community Manager
Community Manager

Hi @kaylamackinnon 

 

Have you tried with a different browser or clearing cache and cookies in the current browser? Did you also try via the TELUS app?

 

If you are still encountering issues, we recommend to contact our customer care: https://www.telus.com/en/on/support/contact-us?linktype=ge-footer