Forum Discussion

catbird's avatar
catbird
Friendly Neighbour
2 years ago
Solved

Is MyTelus App login down? Can’t login via app

Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.

Can login fine via website and browser.
  • dru's avatar
    dru
    2 years ago

    We're investigating an issue where some customers have trouble with app access right now. The online portal should still work, however. Can you give it a try: www.telus.com/myaccount 

13 Replies

  • ngknorr's avatar
    ngknorr
    Friendly Neighbour
    4 months ago

    June 2, 2025:  Can't login to Mytelus app on android.  Error message: Login Failed

    Sorry, there was an error logging you in.  Please try again later.

    Error Code: LGN

    I've been trying for a couple of days.  Always the same error message.

      • ngknorr's avatar
        ngknorr
        Friendly Neighbour
        4 months ago

        I tried disabling my vpn and was able to get in.  Thanks.

  • FortuneKookie's avatar
    FortuneKookie
    Neighbour
    8 months ago

    MyTelus app is a joke. It never worked. I tried talking to an agent about it today after trying for 90 minutes and was referred to the technical department. The call terminated after half an hour while on hold. Tried uninstalling the app and clearing the cache. Was ask to manually type in username and password. Still didn’t work. The app haven’t work since 2023. It is now 2025. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      Hi there, that is strange. We will send you a message to gather more info. 

  • Arad's avatar
    Arad
    Neighbour
    2 years ago

    The Mytelus app is down again.  Can’t log in 

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    2 years ago

    We're investigating an issue where some customers have trouble with app access right now. The online portal should still work, however. Can you give it a try: www.telus.com/myaccount 

    • catbird's avatar
      catbird
      Friendly Neighbour
      2 years ago
      Hi Dru,
      Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser.

      Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even deleted the app and cleared the cache and reinstalled - unfortunately still no luck with the login on the iOS app.

      Thanks for looking into this. Can use via browser until the app login issue is fixed - good suggestion!
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