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I was charged a fee to speak with customer service
My cell phone was out of power and needed to speak with customer service so i looked up there number on the computer and called the their number. When i got a recording it says this call will cost $3.89 to complete the call, please press one if you wish to continue the payment will be added to your phone bill. I pressed one and it said thank you good bye.
I called a second time, same thing this call will cost $3.89 please press one to continue. I thought this must be some sort of glitch and they couldn't possibly charge.
When my TELUS bill came, there was 2 charges for the $3.89 and i was never connected with customer service.
What phone number did you call?
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- I just tried from my cell phone this morning, same thing. $3.89 to connect to customer service...wow
Way to go Telus- I just tried calling from 3 different phones and the first message is the notice about calls being recorded for quality purposes, then a prompt for choice of language. Are you not getting those first?
- No, I'm not
- At what point in the call did you hear the message about the charge to connect? I just called that number and did not get that message.
- I actually tried a few of the numbers on telus web..all same thing
- Right away
- Nighthawk
Community Power User
What phone number did you call?
- 1-866-558-2273
