Forum Discussion
Chat function not working
Hi there, How come the Telus chat function isn't working? Every time I've tried in the past 2 months it's told me... "Our chat team members are currently unavailable. Would you like t...
I noticed that when I am signed in to my Telus account online and I try to chat with support, it always tells me that no agents are available and to request a callback instead. I also noticed that if I am logged out and don't say that I am an existing customer, I get connected to a chat agent right away! The chat agent is then able to access my account information after confirming a few things for security. So if you'd prefer to chat with support rather than talk on the phone, try this out! Seems a little unfortunate that existing customers don't have the same priority as potential customers. I get it, but it doesn't feel good as a long-time customer.
I actually tried this as well and didn't have any success. What I did EVENTUALLY have success doing was connecting to Technical Support and then having them transfer me to accounts/ billing. It's definitely silly to have to go through all these work arounds just to get connected. I am a bit relieved though that it wasn't just me having this issue!
