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Ftc777's avatar
Ftc777
Neighbour
6 years ago
Solved

Canceled prepaid number.

So I’ve been using a prepaid plan for about two years now and recently stopped filling my balance up. I tried to login and top up my account today but apparently my number has been closed/canceled because I haven’t topped up for two months. Is there a way to recover it?
  • polecat's avatar
    polecat
    6 years ago

    Ftc777  We are customers only on here. Contact billing your number is held i think 90 days and then reissued again. Only they can help you if you want that same number. I think you need a new sim also so you might be better to go to a store and start new. Polecat

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  • polecat's avatar
    polecat
    All-Star
    6 years ago

    Ftc777  We are customers only on here. Contact billing your number is held i think 90 days and then reissued again. Only they can help you if you want that same number. I think you need a new sim also so you might be better to go to a store and start new. Polecat

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