TELUS Neighbourhood

Account number and postal code - enough to access anything?

I got cold texted about a Telus internet promotion and gave them some info before changing my mind. All they asked for was my account number and postal code (which might as well be my building's address). I'm not 100% certain it was a scam as they we...

Why can't Telus get their billing to match their Reps claims?

Telus customer service and billing system departments either choose not to communicate with each other or they are incompetent. Telus overcharged me in October and November, I paid the overcharged bills, and their service reps assured me that my bill...

how do i redeem - if I select view catalogue it responds nothing available

Unhappy

Account [mod edit - personal info] - this account has been disconnected twice in November winter months I might add, and now it’s not even the first week of December. I would like to put a complaint in as this is ridiculous 3 times in 5 weeks and I’v...

Upgrading my service

I'm trying to upgrade my services bundling Internet and TV and the online system sends me to Telus Assist rather than to Checkout. I've spent over an hour waiting for a live assistant and then they aren't prepared to give me the online deal.

Billing prices shooting up, customer service GONE

In September, my bill was $164. In October, my 'discounts' ended and it shot up to $194. Telus loyalty dropped it to $173 for November - on a 2yr term. The December bill is $187. Tried to contact Telus - can't find a phone number. Tried chat - no age...

Home

My father is 98years old and I wanted to know why there is a bill of 500when there should be a code for the movies I am hoping that my father doesn't have to for this is something that he doesn't have to pay

refund has not been sent in 18 months.

My account was canceled back in around May 2022. due to a new offer. However the refund check hasn't sent out and I didn't noticed it until yesterday. I used to trust Telus is a ESG company and will always take care of their customer to a higher stan...