I'm so annoyed that Telus are an internet provider but don't offer online solutions. I have to wait an hour to speak to a customer service person to then wait another 30 mins to speak to a 'specialist service'. People have jobs and lives and it's so ...
Looking at my rewards account there is something about an anniversary spin with zero points. I'm assuming that there isn't an anniversary bonus anymore.
I am a telus home internet and security customer since Nov 2021. In June/July 2022 optic fibre was damaged they sent multiple techs out and told me sorry we cant do anything as its a third party that fixes it . They came in August 2022 i did the cons...
I need to get bills that are older than 18 months. But, I was surprised to find out that Telus only allows to get digital bills for the past 18 months. I need a couple of more months. I called customer service, and they informed me that I would need ...
We recently moved homes in Calgary and have been experiencing issues with Telus home phone, internet, Optik TV and security. One month into the process, only our home phone issues have been resolved. I cannot count the number of hours I have spent on...
Has anyone else experienced being ripped off by TELUS?My 24 month contract was up for renewal in November. I called mid October to renew so I wasn’t charged extra… my bill came and it went from $130-$275!! They said it went off contract.Two years pri...
I just got telus home services. When I try to link my account in the app it's says I already have an account linked. But I don't. Please help!!
Hi everyone! Prime here and I'm hoping someone can give me an answer while I'm on hold. So a few weeks back I had called in to Telus to confirm a few promotions that I had seen while hooking me and the wifey up with internet and home security. (Got t...
I've had a billing error ongoing for 6 MONTHS and after a couple hours of on hold and agent time on two occasions Telus confirmed it will be reversed. It is for smart locks where the install tech could not install a second lock, but the bill has been...
Hi all, I am having trouble claiming the Oura ring offer. Although it states 50% off Oura ring, when I go to claim the offer, I am given $40 off, which is quite a big difference compared to 50%. I’ve been searching for over an hour for who to contact...
