Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I have seen the notice on the bill. What's interesting is that there is no mention of expiry for current and future points (from January 2024 onwards). Going forward, how long are points good for?
Until the change the rules again and post a disclaimer on an invoice that no one looks at with a magnifying glass
Who knows, it's probably a good idea to "spend 'em while you have 'em".
They deleted the posting I made on the "Mobility Products and Services" page and pasted it on this page, I'm assuming to prevent it from being seen. Spread the word! ✊
TELUS_SupportOfficial Support Team
We like to keep things tidy around here, so posts may be moved to relevant locations to avoid duplicate threads, etc. Instead of spamming multiple posts with the same thing, we often recommend keeping discussion in one thread so as to avoid confusion and make it easier for users to see things. Thanks.
I spent hours trying to cash them out and got nothing but error messages. Then when I came back today to try again, already gone. Solid customer service as usual. Creating a new experience is one thing, but taking away the old without solid communication is ridiculous. At the very least the unused points should have been applied as credits on their bills. Not just *poof* gone.
