Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
The only place I saw this information was in fine print at the bottom of the PDF version of my December 10, 2024 Home Services bill. It is not on my Mobility bill, nor is it on the webpage versions of the Home Services bill. I'll paste a photo of it below. I would never have known about this either unless my friend, who reads every word of fine print on every document, pointed it out to me. Confirmed as per the above replies from the Telus people.
I just looked my January 10, 2025 Home Services bill however and it does not appear at the bottom of that one! Does this mean that Telus has reversed the decision, or did they decide that enough notice was given on just the December statement?
Well, considering I just noticed a big chunk of points was removed my by points, I doubt that they have changed their mind.
I had NO IDEA that points earned before December 31 2023 would expire. I have an electronic bill and I just check my app and pay. I don't check the fine print on e notices (I guess now based on Telus's business practices now, I guess I should). Some more overt notice would have been nice.
They can establish the rules for this service the way they like, but they need to let us all know what is going on... otherwise it looks like a slick move.
